Patient Care Coordinator & Administrative Assistant

Title: Patient Care Coordinator & Administrative Assistant

Company Overview: 

Miami Concierge Pediatrics is a rapidly growing, members-only medical practice that provides a luxurious healthcare experience for its members by bringing all medical care to the patient’s home. Members pay an annual membership retainer, which grants them access to 24/7 medical care, including physician house calls. Our members are high-net-worth families who value premium medical care and seek a personalized medical experience. 

About the position:  

This position offers a unique and exciting opportunity for someone looking to grow with a rapidly expanding business and for individuals who thrive in helping design a system from the ground up. As a Patient Care Coordinator & Administrative Assistant, you will ensure the practice runs smoothly and efficiently by directly assisting the Chief Medical Officer and the Director of Client Relations in executing the day-to-day activities of running a medical practice, including patient care coordination. 

Duties and Responsibilities: 

• Managing phone calls, texts, and emails from existing and potential members 
• Assisting the Director of Client Relations to onboard new members: 
  • Requesting and processing medical records             
  • Sending official correspondence 
  • Data entry into the Electronic Medical Record 
• Patient care coordination for patients of the Chief Medical Officer: 
  • Scheduling routine and on-demand house calls 
  • Scheduling external appointments with specialists and advanced imaging 
  • Care coordination with subcontractors (i.e., phlebotomists, lactation consultants) 
  • Prefilling forms and writing letters for member requests 
  • Confirming insurance eligibility for third-party collaborators 
• Assisting in all activities related to the annual cycle of member retention 
• Scheduling and calendar management for the CMO and Director of Client Relations 

Candidates should be bilingual (English/Spanish). Excellent communication skills, problem-solving abilities, and the capacity to multitask effectively are essential for this position. 

The ideal candidate recently graduated with a bachelor’s degree in business administration, communications, or hospitality and has experience in customer service and office administration. Experience in the healthcare industry is not necessary, although it would be helpful. 

This is an exciting opportunity for a recent college graduate looking to learn more about the medical field while working with high-end clients.  

To apply for this position, please submit a cover letter along with your CV.