Billing Specialist
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
Position Description
The Billing Specialist will report to the Manager, Contract Operations. The Billing Specialist will ensure the timely setup and review of new contracts and sales orders, invoicing and compliance with contract terms and internal policies. Assist in processing Customer Cancellations/Amendments/CRF’s.
What We’re Looking For:
Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
- Bachelor’s degree in Accounting, Finance, or related field preferred
- 0-3 years of experience within billing and/or finance processes and/or systems
- Organized thinker and excellent communicator, verbal and in writing – customer service focused with a history of working successfully with both financial and non-financial professionals of varying levels
- Strong problem-solving skills, keen attention to detail and desire to provide an excellent customer experience
- Solid working knowledge of Microsoft Office (Excel and Outlook)
- NetSuite, Salesforce, and Zendesk experience preferred
- Must be able to meet deadlines
- Proven resilience and adaptability in a fast-paced work environment
- Ability to work effectively within a team
As a Billing Specialist, you will:
- Timely and accurate processing of new sales orders in the billing systems, adhering to month-end deadlines
- Generate and deliver invoices to customers in alignment with contract terms
- Review amendments to, and terminations of, existing contracts and process through the billing systems to ensure accurate contract receivables and revenue recognition
- Resolve billing inquiries professionally through clear written and oral communication with external customers
- Collaborate with internal teams to ensure seamless billing operations
- Maintain accurate customer contract records for future renewals, including addresses, email addresses, list prices, etc.
- Support month-end audits, promptly addressing discrepancies to ensure financial accuracy
- Support audit requests and interact with external audit team
Compensation and Benefits:
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Estimated Salary Grade Range: $20.00 – $27.16 per hour
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.
PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
This position will remain open until June 30, 2028. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Working at CivicPlus