Client Service Specialist: Lending Solutions

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.   

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  

Skills and Competencies  

*Must Reside in PST or MST Location*

Strong customer service skills.  

An eagerness to grow and excel and be part of a dynamic multi-product team.   

Basic SQL knowledge 

Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.  

Excellent verbal, written, and organizational skills.  

Demonstrates creativity, flexibility, enthusiasm and willingness to learn.   

Exposure to the financial industry, banking, lending, commercial real estate and/or capital markets is a plus.   

Education  

Bachelor's degree required; concentration in Finance, Accounting, or Business Administration is a plus

Responsibilities 

In this role, you will be part of a team that supports Moody’s Analytics clients in their usage of the suite of Moody’s Analytics Lending Solutions products.  Your day will include the following (but is not limited to): You will be troubleshooting platform errors, configuration and data issues as well as advising clients on how to make the most of the platform and providing information on new features that can enhance their lending experience. You will also work closely with the client delivery and engineering teams to escalate code and configuration issues.  

This is an opportunity to develop your career in financial technology services by supporting world-class software. You will obtain a broad knowledge of lending, credit risk, and platform configuration by assuring that our products, financial models and technology are being used effectively to add value to our clients’ businesses. 

Providing conceptual solutions to our wide range of clients 

Providing in-depth education and assistance on product features, functionality and the product technical architecture 

Supporting clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email and telephone 

Communicating effectively and developing excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, Product, etc. 

Providing constructive feedback to the sales and training groups regarding client needs and opportunities 

Identifying, capturing and channeling client feedback on product features and functionality 

Originating content for our client Knowledge Base 

Managing and escalating requests appropriately while maintaining ownership of the client interaction and delivery solution 

About the team 

We work in a fast paced environment supporting the suite of Moody’s Analytics Lending Solutions products