Bilingual Customer Service Representative II (Japanese/English)
Hello from Motion Industries! We are searching for a dynamic individual who has professional Japanese level proficiency to support the industrial supply needs of a high level client in De Soto, Kansas.
The person in this role will build customer relationships and help drive repeat business while enjoying a comprehensive benefits package. This is a full time direct hire role which requires an onsite presence at our DeSoto, Kansas location.
Must Have:
- Professional level Japanese proficiency (written and verbal)
- Customer Service Experience
- Legally eligible to work in the US
- Ability to work in Desoto, Kansas
About Motion:
- Since 1976, Motion has been a subsidiary of Genuine Parts Company a Fortune 200 company
- Great company culture
- High employee tenure w/a proven path for career growth
- 600+ locations throughout North America
JOB DESCRIPTION
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders.
- May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May support specific customer(s).
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- Performs other duties as assigned.
- Responds to customer inquires regarding products, provides quotes, and handles order entry.
- Due to experience & training, may handle more challenging inquires.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
- Reliability, organization, and attention to detail required.
COMPANY INFORMATION
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k) tuition, reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.