Performance Improvement Specialist

Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Performance Improvement Specialist provides expertise and analytical support to the organization to enhance and improve Gift of Life’s ability to carry out its mission. This position will be responsible for identifying opportunities for improvement in analyzing incidents, process change and general operations and well as assist in coordinating change management.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive.  Those in bold are essential duties of the position:

• Coordinate and support the Performance Improvement Committee work including the Change management process
• Support the Incident report system by following up with department leadership to complete process. Hold investigations and RCAs, and provide expertise in appropriateness of investigation, corrective action and monitoring.
• Work with business intelligence and departmental leadership to monitor process data for adherence to change and opportunities for improvement.
• Interact with Gift of Life departments to learn and identify opportunities for improvement in efficiency and outcomes.
• Conduct process mapping and value stream mapping with the goal of streamlining operations
• Assist with strategic planning process as needed
• Attend weekly MORE meeting to maintain awareness of day-to-day process and emerging issues
• Provide occasional reports and/or presentations to leadership teams upon request.
• Aid with ad hoc and standing committees, work groups, task forces, etc., as requested.
• Perform other duties as assigned.

Education and/or Experience

Required

• Bachelor’s degree in a science related field, or an equivalent combination of education and experience.
• 3 years’ experience in Performance Improvement or Quality setting.

Preferred

• Experience at an Organ Procurement Organization
• Experience with analyzing Business intelligence data
• LEAN or Six-sigma certification

Knowledge, Skills, and Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Understanding of broad donation issues associated with a large Designated Service Area (DSA)
• Excellent communication skills, both verbal and written, with staff at all levels of the organization.
• Excellent presentation skills to audiences of varying backgrounds, sizes, and settings.

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.