Business Analyst Intern, Route Optimization

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Business Analyst Intern who will  support the Route Optimization Sales team to ensure the success of all customers on Geotab’s Optimization platform. If you love technology, and are keen to join an industry leader - we would love to hear from you!

What you'll do:

As a Business Analyst Intern your key area of responsibility will be building consultative relationships with the customer the Business Solutions Specialist will use in-depth product knowledge and ensure that products and services consistently meet client needs. You will need to work closely in a  cross-functional environment, working alongside and connecting Sales, Support, Solutions Engineering and Product development enabling you to experience many aspects of an industry leading IoT and big data company from within. The position will also be required to focus on learning about Geotab’s customer’s problems and use cases.  This learning will inform our product roadmap and help us de-risk future research and development efforts.

The opportunity:

• 8 - 12 month work-term beginning September 2025.
• Full-time, paid internship: Monday - Friday, 37.5hrs/week.
• 1 position reporting to either the Oakville, ON, Canada office or the Atlanta, GA, United States office.
• Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. Click here to learn more!
• Learn more about the Geotab Campus Program here.
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How you'll make an impact:

• Promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives.
• Be proficient in all applications within the Optimization platform - Both UI and APIs.
• Onboard and train Optimization customers and partners.
• Update and maintain all customer facing documentation (User Guide and API Guide).
• Create any new training materials as needed (tutorials, videos, etc).
• Directly work with product management to ensure that customer needs and use cases are considered when creating the product roadmap.
• Work with the support team to ensure any customer issues are resolved.
• Work with product, BD, and marketing to support the creation of case studies and blog posts that feature our customers and partners.
• Facilitate customer feedback and follow-up on customer NPS, CSAT and survey responses.
• Navigate churn indicators and leverage customer sentiment results to engage additional resources.

What you'll bring to the role:

• Post-Secondary Diploma/Degree or equivalent experience, preferred.
• Experience in Customer Success, Account Management, or related positions working directly with business customers is an asset.
• Experience leveraging customer success tools (i.e., Salesforce) an asset.
• Experience working within or alongside a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Experience with APIs, reporting and/or business analysis.
• Experience using SQL.
• Experience using Javascript, Python, highly valued.
• Experience with Tableau, Power BI, ReDash, Superset, and/or other BI tools
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
• Excellent verbal and written communication skills.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides.)
• Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.