Digital Literacy & Learning Lab Coordinator & Lead Coordinator
Digital Literacy & Learning Lab Coordinator & Lead Coordinator (Part-Time)
Location: Various HACLA Sites (Los Angeles, CA)
Hourly Rate:
Coordinator: $20/hour
Lead Coordinator: $23/hour
Schedule:
Coordinator: Monday–Friday, 1:00 PM – 6:00 PM*
Lead: Monday–Friday, 1:00 PM – 6:30 PM*
*Additional hours may be required for community events or special programs.
Overview
Build Hope, Inc. (BHI), originally established as Kids Progress Inc. (KPI) in 2002 by the Housing Authority of the City of Los Angeles (HACLA), operates as an independent 501(c)(3) nonprofit organization. It was created to ensure low-income residents living in HACLA’s properties or receiving Section 8 assistance receive the full social, health, educational, and work opportunities to which they are entitled. BHI’s mission is to advance economic equity and overall well-being of HACLA’s communities.
Since its inception, HACLA has provided in-kind staffing to manage BHI’s operations. Recognizing the need for greater impact and sustainable growth, HACLA has invested in expanding BHI’s organizational capacity, enabling the nonprofit to build its own dedicated team. This strategic investment empowers BHI to expand its reach and deepen its impact within the communities it serves, focusing on four key areas: education, economic mobility, resource resiliency, and service-enriched communities.
As part of our partnership with HACLA, preference may be given to individuals who have participated in HACLA’s Computer Lab Internship Program. However, this position is open to all qualified applicants.
Position Summary
Digital Literacy & Learning Lab Coordinator
The Coordinator will support the delivery of digital literacy programming at BHI Computer Learning Centers (CLCs), helping residents who reside in HACLA affordable housing complexes develop digital skills through coaching, training, and structured learning sessions. This role includes managing computer lab activities, providing individual and small group instruction, and supporting outreach and engagement efforts.
Lead Digital Literacy & Learning Lab Coordinator
The Lead Coordinator provides site oversight of computer lab operations and supervision of Digital Literacy & Learning Lab Coordinators. This position manages training delivery, educational resources, partnerships, and data tracking, and serves as a liaison between BHI, learners, and community partners. The Lead is responsible for ensuring one digital literacy workshop is held per month at assigned locations.
A Day in the Life
Coordinator Responsibilities
Teach small group sessions on computer and internet use, software applications, and online platforms.
Provide one-on-one digital coaching.
Maintain a safe and welcoming lab environment.
Manage computer lab scheduling in coordination with the Lead.
Develop and deliver training materials based on resident needs.
Conduct outreach through door-to-door canvassing, tabling, and flyer distribution.
Support program promotion through social media posts, email campaigns, and community canvassing.
Assist in data collection, learner progress tracking, and spreadsheet maintenance.
Participate in projects and cross-functional initiatives.
Provide basic technical support and coordinate with IT for repairs.
Lead Coordinator Additional Responsibilities
Supervise daily activities of Digital Literacy & Learning Lab Coordinators.
Schedule and lead onsite workshops and training sessions.
Develop curriculum, educational guides, and training materials.
Advise residents on obtaining low-cost internet and digital tools.
Track program data, attendance, and reporting metrics.
Maintain communication with site staff, community organizations, and vendors.
Mentor new Coordinators and conduct shadowing or onboarding support.
Professional Growth Opportunities
Both Roles:
Digital Inclusion and Equity
Data Collection, Evaluation, and Reporting
Community Outreach and Engagement
Compliance, Laws, and Regulations
Communication and Administrative Reporting
Lead Role:
Program Development
Staff Supervision and Mentorship
Educational Partnerships and Strategic Alignment
Resource and Technology Management
Essential Duties and Responsibilities
Shared Duties:
Facilitate digital literacy programs tailored to resident needs.
Promote equitable access to technology in CLCs.
Maintain records of learner attendance and achievement.
Assist with event logistics and setup.
Perform basic lab troubleshooting and maintenance coordination.
Build strong relationships with residents and community partners.
Lead-Specific Duties:
Develop/adapt in-house curriculum based on needs assessments.
Lead implementation of monthly digital workshops.
Oversee lab access, usage rules, and equipment inventory.
Take the lead on community event planning and promotion.
Train and support new Coordinators.
Prepare data and reports under the direction of the Program Manager.
Preferred Qualifications
Both Roles:
Strong knowledge of, experience with, and/or skills in using and training on use of computer hardware and software, preferably in digital literacy or education working with affordable housing families, children, seniors, and disabled populations through technology.
Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications.
Passion for digital inclusion and commitment to empowering individuals.
Demonstrated experience with online learning platforms, virtual instruction and digital collaboration.
Demonstrated experience working with diverse populations, particularly those from underrepresented communities.
Demonstrated knowledge of computer hardware, software, internet applications, and AI.
Dynamic communication skills, presentation, and interpersonal skills.
Strong time management, task management and organizational skills.
A positive and team-focused attitude is essential.
Ability to work well with people of various backgrounds, abilities, and various age groups independently and with groups of co-workers and patrons.
Proficient with Windows and/or Google-based platforms, MS Office Suite, and basic internet tools.
Coordinator
Minimum of a high school diploma and some college preferred.
Lead Coordinator
Bachelor’s degree preferred.
At least 1 year of experience developing, implementing, or coordinating educational/digital literacy programs.
Prior supervisory or mentoring experience.
Skilled in creating lesson plans and training materials.
Experience with online learning platforms, virtual instruction, and AI tools.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Additional Information
Reliable transportation to assigned HACLA sites is required.
Pre-employment background check and drug/alcohol screening is required.
This job description is not exhaustive and may be revised as needed to meet programmatic needs.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This position is grant-funded and subject to the availability of continued funding. While we anticipate ongoing support, employment in this role is not guaranteed beyond the current funding period.
About Build Hope Inc:
Build Hope Inc. (BHI) is a nonprofit organization affiliated with the Housing Authority of the City of Los Angeles (HACLA). BHI is dedicated to improving the quality of life for residents of public housing and Section 8 housing through innovative programs, resource distribution, and strategic partnerships that promote education, workforce development, and community well-being.
BHI serves individuals and families living in public housing, Section 8 and other residential housing units owned or operated by HACLA and is dedicated to improving life outcomes and addressing intergenerational poverty.
While BHI is affiliated with HACLA, it operates as an independent 501(c)(3) nonprofit organization and functions autonomously.
For more information about Build Hope, Inc. please visit www.buildhopeinc.org.