Program Technician III / Bilingual Program Support Specialist
Under the general direction of the Supervising Program Technician (SPT) III, in the Phone, Mail and Filing Unit's Phone Information Center within the Consumer Assistance Program (CAP), the Program Technician III (PT III) is responsible for the answering of inbound calls promptly and professionally, following established procedures. The incumbent must maintain a courteous and patient demeanor throughout all interactions and actively listen to consumer concerns and inquiries.
Incumbents must provide oral and/or written translation of the English and Spanish language a minimum of 10% of the time while performing the duties and responsibilities of the position.
* Please refer to the "Application Instructions" and "Additional Information" for instructions on how to apply*.
You will find additional information about the job in the Duty Statement.
Working Conditions
The incumbent works 40 hours per week, Monday through Friday 8:00 a.m. to 5:00 p.m. in an office setting with artificial light and temperature control. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files.
The incumbent must be able to use a laptop and possess knowledge and experience of Microsoft Outlook, Word, Excel, Adobe Acrobat and be able to navigate within other internal database. Incumbent must possess good communication skills, use good judgment in decision-making, exercise creativity and flexibility in problem identification and resolution, manage time and resources effectively and be responsive to CAP management needs.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Doug Williams
(279) 260-2412
douglas.williams@dca.ca.gov