Tennis Facility Manager I

Description

The Maryland-National Capital Park and Planning Commission (M-NCPPC), a six-time National Recreation and Parks Association Gold Medal Award Winner, is seeking a Recreation/Park Facility Manager I to manage the daily operations, programs, camps, and special events of the Wheaton Indoor Tennis Facility, open year-round. This position will be responsible for staff supervision (instructors, camp staff, front desk), facility and equipment maintenance, administration, marketing, and customer service. This job requires regular exercise of independent judgment and performance of duties within policy guidelines, as well as the development of successful business strategies and methodologies to achieve optimum facility 
operations. 

This position will be responsible for assisting with the recruiting, hiring, training, and supervising of instructors, seasonal staff, camp staff, and front desk staff. Plans, coordinates, and manages a comprehensive learn to play program including instructional tennis classes, camps, and special events.
Develops and implements new programs, keeping up with industry standards and popular trends. Oversight of coordinating amenity maintenance, assisting with facility budget preparation, customer service, and administrative duties. 

This position requires regular exercise of independent judgment and performance of other duties within policy guidelines. Also required is the development of successful business strategies and methodologies to achieve optimum facility operations. 

Weekends, Evenings, and Holidays are required. 
 

Examples of Important Duties

Manager of Activities

• Oversees day-to-day tennis facility operations, staff, programs, instructors, camps and special events. In conjunction with the Manager II helps develop and implement long-term goals and operational procedures (e.g., hours, rules, safety, etc.).
• Plans, coordinates, organizes, and implements a comprehensive instructional tennis program.
• Supervises designated staff. Recruits, hires, trains, schedules, and evaluates tennis instructors to assist with tennis classes and seasonal staff to assist with operations. Ensures all staff receive various trainings (CPR/First Aid, customer service, youth camp standards, etc.). 
• Coordinates with Manager II and participates in budget formulation regarding projected revenues and expenditures. Responsible for regularly monitoring revenues and expenditures within the approved budget and reporting them to Management. Prepares financial reports and assists with the recommendation of fees.
• Coordinates maintenance and repairs of equipment (ex: restringing rackets) and facility with Manager II and Construction Manager. 
• Performs a variety of administrative tasks such as cash reports (collects and deposits revenues); record facility inventory (tools, office supplies, resale, etc.); processes court permits, pulls reports (rosters, etc.), assists with timecards, document maintenance needs, and attendance. 
• Assists with marketing the facility. Works with marketing staff to promote tennis facilities and amenities through various media outlets, including social media (Facebook, websites); assists with the preparation of marketing materials such as brochures, flyers, and giveaways. Updates facilities' 
  websites. Works with the supervisor to provide community outreach in coordinating and advertising 
  programs to market facility services and promote attendance.
• Monitors facility activities and rentals. Provides assistance and general customer service to visitors.
   

Minimum Qualifications

1. Bachelor’s Degree in Parks and Recreation, Recreation Management, Facility Management, Education, Business Administration, Physical Education, Communication, Leisure Services, or any related field.
2. One (1) year of responsible professional experience working in a facility related to parks, recreation, leisure services, or area of required specialty (e.g., arts, performing arts, tennis, aquatics, ice rinks).
3. An equivalent combination of education and experience may be substituted, which together total five (5) years.
4. Valid driver’s license in accordance with both State and Commission rules and regulations. Driver's license must be unencumbered by restrictions, revocations, suspensions or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of the position.
5. Contingent upon area of assignment, some positions in this class may require valid: (a) operating license (e.g., county pool operator, childcare license) as appropriate; (b) First Aid, CPR, and automated external defibrillator (AED) certifications; or (c) certifications as related to assignment (e.g., Lifeguard Instruction, Fundamentals of Gymnastics).
6. Pass Commission medical exam.