Service Coordinator
Crane Engineering is a family-oriented Midwest and East coast based company; with locations in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. As a result of our growth, we have a need for a Service Coordinator.
The Service Coordinator provides essential sales and service support for Crane products and services, working closely with Account Managers and customers to ensure seamless project execution and customer satisfaction. This role is responsible for managing service projects from inception to completion, including scope, schedule, and budget oversight. The Service Coordinator plays a key role in quoting, vendor coordination, customer support, and contributing to overall margin growth and operational efficiency.
What You’ll Do
- Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
- Develop and maintain product and product knowledge necessary to service internal and external customers within assigned market.
- Coordinate all assigned internal and external service projects regarding scope, schedule, and budget.
- Prepare project file with equipment manuals and parts lists.
- Review inspection reports findings.
- Prepare and deliver service quotes to customers for field service and in-house repair opportunities.
- Assist customer service team with order entry tasks.
- Obtain credit information to set up new customers.
- Request quotations from vendors, both represented and not.
- Estimate labor for service jobs.
- Assist in margin growth through obtaining discounts and inventory decision-making.
- Supports sales staff with obtaining business.
- May perform other duties as assigned.
What We’re Looking For
- High school diploma or equivalent; Associate’s degree in a related field preferred.
- 1 to 3 years related experience and/or training; or equivalent combination of education and experience. Sales experience preferred.
- Ability to be mechanically adept.
- Ability to interact professionally over the phone with a focus on customer service and increasing sales.
- Ability to multi-task in a fast paced environment.
- Works well under pressure.
- Strong customer service and time management skills.
- Strong written and verbal communication skills.
We Are Winning When
Our expectations are that team members demonstrate our Core Values.
- Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
- Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team’s and others’ success.
- Customer Focus – Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
- Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
- Passion & Energy – Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity.
- Fun! – Enjoy what we do and have fun with each other – celebrate a job well done… “25% more fun”.
Benefits and Team Member Perks
- Ability to thrive in a culture that values growth, innovation, collaboration, and continuous improvement.
- Receive recognition for creating a meaningful impact on the organization’s success.
- Work-life balance; generous paid time off program.
- Comprehensive health insurance coverage
- 401k with generous company match
- Intuitive health and wellness program that rewards participation
- Community involvement and volunteering opportunities
- Career advancement through our Career Tracker program
Join Crane Engineering not just in your career, but in the lives of those you work with every day. Apply today and help us inspire innovation, deliver excellence, and achieve success together at: https://www.craneengineering.net/careers
Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.