25-03333 Taxpayer Services Specialist I

Location

501 High Street
Frankfort, KY 40601 USA

Description

The Office of Enforcement has an opening for a Taxpayer Services Specialist I in the Division of Collections, Lien Section. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representative over the phone and occasionally in person to resolve tax matters.

As an entry-level Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully review tax returns and resolve problems for taxpayers.

Responsibilities include, but are not limited to:

• Educating and advising taxpayers of their tax liabilities and responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.
• Reviewing tax returns as directed.
• Continuously updating notes, histories, and taxpayer information in agency computer systems.
• Recording notes proficiently and accurately into agency computers systems during telephone conversations.
• Moving between computer screens to find information quickly to answer taxpayers’ questions.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.
• Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.
• Performs other duties as required.

Minimum Requirements

• EDUCATION: Graduate of a college or university with a bachelor's degree.
   
• EXPERIENCE: NONE
   
• Substitute EDUCATION for EXPERIENCE: NONE

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Clay McDowell at Clay.McDowell@Ky.Gov or 502-564-4921.

An Equal Opportunity Employer M/F/D