Customer Support -Spanish
Title: Customer Support Representative-Spanish
Location: Toledo, OH 43659-Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday
Duration:6-Months Assignment (Possible extension)
Shift: M-F, 8 AM – 6 PM
Job Summary:
We are seeking a bilingual (English and Spanish) Customer Support Representative to join our dynamic customer solutions team. In this role, you will be the first point of contact for inbound customer inquiries, providing high-quality service via phone, email, and chat. You’ll be supporting general inquiries as well as product-specific questions related to roofing and general services under the 1-800-GET-PINK brand.
Candidates with Mexican or Puerto Rican Spanish dialects tend to perform well in this role due to the customer base. Strong communication skills and a passion for helping others are essential.
Key Responsibilities
- Handle inbound calls, emails, and chats related to client products, warranties, and general service inquiries
- Deliver timely, professional, and courteous customer support
- Accurately log customer interactions into CRM systems
- Guide customers through online tools, warranty processes, and product usage
- Promote products and services to enhance the customer experience and brand engagement
- Follow up with customers as necessary to ensure issue resolution
- Meet or exceed key performance metrics, including:
- Call quality
- Customer satisfaction
- Data accuracy
- Schedule adherence
- Attendance
Qualifications
Required:
- High school diploma or equivalent
- Bilingual in English and Spanish (fluency in speaking, reading, and writing)
- At least 1 year of experience in a customer-facing or call center role
- Strong verbal and written communication skills
- Experience using web-based tools and multi-system navigation
- Reliable internet and a quiet, interruption-free workspace (for remote days)
Preferred:
- Associate’s or Bachelor’s degree
- Experience in the building materials industry
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook)
- Prior experience in hybrid or remote customer service roles
Soft Skills & Competencies
- Team-oriented and customer-focused
- Highly detail-oriented and organized
- Comfortable working in a fast-paced, evolving environment
- Self-motivated and able to work independently
- Strong problem-solving and critical thinking skills
- Adaptable and eager to learn new tools or processes
Interview Process
- Initial Screen – Phone or video prescreen
- Panel Interview – Video-based with Spanish language assessment conducted by a Spanish-speaking team member
💡 Important: Candidates must have access to a stable internet connection and be able to interview in a quiet, uninterrupted setting.
Additional Details
- Full-time (approximately 40 hours/week), with overtime potential based on business needs
- Hybrid work schedule post-training:
- In-office: Tuesday, Wednesday, Thursday
- Remote: Monday, Friday