Success Manager

Home Service Freedom (HSF) is a member-based organization dedicated to helping home service contractors grow their businesses through structured systems and proven strategies. Our mission is to empower contractors to increase their revenues and build scalable, operationally sound businesses.

We provide our members with comprehensive tools and support, including:

• Strategic planning
• Standard operating procedures (SOPs)
• Marketing strategies
• Financial programs

As a Success Manager, you will work closely with the Director of Member Success and future Success Managers to ensure high levels of engagement, satisfaction, and measurable results for our members. This role involves monitoring member progress, identifying opportunities for deeper program involvement, and helping to shape long-term success strategies. 

We operate in a fast-paced, entrepreneurial environment where adaptability, initiative, and a collaborative mindset are essential for success. As our company continues its rapid growth, we are seeking top-tier “A” players to help drive our ambitious expansion plans.

Home Service Freedom (HSF) is a portfolio company of TMV Investments, founded by Tommy Mello and Jim Leslie of A1 Garage Door. Learn more at www.homeservicefreedom.com and www.tommymelloventures.com.  A1 Garage Door experienced explosive growth, scaling from $30 million to $180 million in under five years, before being acquired by Private Equity in one of the largest home services acquisitions in U.S. history.

Responsibilities and Duties:

• Facilitate onboarding for new members, ensuring a seamless and positive start to their experience.
• Moderate online discussions and foster community engagement by actively participating and encouraging interaction.
• Become the expert in our Member Success Department of supporting the team’s use of multiple software platforms and rapidly learning new tools as needed
• Manage communications with a large member base, leveraging software and technology to drive engagement and participation
• Conduct regular check-in calls with members to assess progress, provide support, and address any concerns.
• Collect and synthesize member feedback to inform service improvements and internal process enhancements.
• Provide ongoing support to members, helping them navigate challenges and maximize the value of programs offered.
• Represent the company at regional and national events across the U.S., building 

Qualifications:

• Bachelor’s or Master’s degree in Business, Communications, or IT-related fields (recent graduates encouraged to apply). Position is Full Time - Hybrid
• Primarily remote position, but must reside on Long Island for regular in-person meetings with the Director of Member Success
• Experience or demonstrated ability in sales, customer support, or client success roles
• Strong interpersonal skills with the ability to communicate effectively through video, phone, email, and in-person interactions
• Comfortable adapting to dynamic and evolving member needs
• Background in the family trades or home service industry is a plus, but not required