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Scheduling Specialist

HTSS, Inc.
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Job Title: Scheduling Specialist
Location: Lancaster, PA
Duration: At least 1 year
Job Type: Full-Time, Temporary/Contract

Overview:
An exciting opportunity to join a large, well-established utility company as a Scheduling Specialist. This role plays a key part in ensuring efficient scheduling operations and exceptional customer communication. You'll serve as a central point of contact for customer inquiries and support schedulers through the entire job scheduling process.

Responsibilities:
Customer Communication & Support

  • Act as the main contact for all incoming customer calls and emails
  • Address customer inquiries and concerns directly or delegate as needed
  • Log all customer interactions and compile weekly reporting

Scheduling Support

  • Proactively reach out to customers to support scheduling processes
  • Clearly communicate pre-job requirements (e.g., inspection deadlines, physical site readiness, meter account setup)
  • Schedule and confirm customer appointments, send reminders, and maintain communication logs

Administrative Scheduling Tasks

  • Assist with creating and organizing work packets
  • Process bundled job cards
  • Verify and remove job holds
  • Create IVR (Interactive Voice Response) appointments
  • Support work order close-outs
  • Schedule temporary disconnects
  • Investigate property damage claims and coordinate scheduling when company liability is confirmed

Qualifications:

  • Excellent communication and organizational skills
  • Experience in customer service required
  • Prior experience in scheduling or administrative support is a plus
  • Comfortable using scheduling systems and digital platforms
  • Strong attention to detail with the ability to multitask effectively

 

Pay:  Up to $28/hr, based on experience

Ready to get started?
If you enjoy helping customers and keeping operations running smoothly, we’d love to hear from you! Apply now to join the team and make an impact with one of the region’s leading utility companies.