Police Dispatcher

The Pasadena Police Department is looking for energetic, highly detailed, and effective communicators to join our team of professionals in handling 9-1-1 emergency calls for the City of Pasadena. The successful candidates will be committed, conscientious, and motivated to help people and provide excellent customer service to both external and internal customers. Police Dispatchers currently work a 3/12 work schedule that includes nights, weekends and holidays. This is an excellent and rewarding career opportunity to join a World Class law enforcement agency. Come join our team! 

About the Communications Team

Our communications team is committed to providing timely and professional service to every call for help for the safety and security of the public. We are motivated, dedicated, and trained professionals who provide the vital link between citizens and public safety personnel. We embrace and infuse the values of pride, professionalism and integrity into all aspects of our operations. We work in a newly remodeled Communications Center with mountain views and ergonomic work stations. We work behind the scenes on the Tournament of Roses Parade and on many Rose Bowl events. We offer progressive work schedules for around the clock coverage.

Click here to learn more about us and to view an informational video on the communications team.

Must type 45 words per minute with 95% accuracy. Click the link below to review detailed information regarding typing certificate requirements Typing Certificate. A typing certificate must be attached to the job application at the time of submittal. Hard copies will not be accepted. 

Essential Functions:

• Operates radio, automated telephone and computer-aided dispatch (CAD) systems to receive and transmit non-emergency and emergency 9-1-1 calls from the public; evaluates, prioritizes and sequences incoming information and determines number and type of units to send to an incident; determines nature and priority of calls and/or transfers calls to the appropriate agency.
• Dispatches police personnel and equipment to incidents according to established procedures; maintains radio contact with police units on assignments; notifies other departments of needed support services; monitors the status of police units and their locations; monitors radio frequencies for mutual aid; keeps appropriate supervisory personnel informed of the situation and dispatches additional personnel and equipment as directed; notifies other jurisdictions when necessary
• Responds to field unit requests via radio or telephone for information, tow truck, paramedics, animal control and notification of hospitals or other law enforcement agencies; performs inquires via CLETS, DOJ, National Crime Information Center, FBI, Stolen Vehicle Systems.
• Receives, enters and relays situational information such as suspect descriptions location updates and other responders in the area to field units. Notifies other agencies and departments by telephone or radio in order to coordinate activities.
• Testifies in court as necessary.
• Enters, maintains, retrieves, and interprets data in police department computer systems (e.g., Computer Aided Dispatch and Records Management System).
• May perform emergency call out dispatch duties for several municipal entities, such as Public Works, Code Enforcement, etc.
• May train new Police Dispatchers and provide daily and weekly input on progress and performance to supervisors as needed.