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Assistant Director of Student Philanthropy and Outreach

Santa Clara University

Assistant Director of Student Philanthropy and Outreach

Position Title:

Position Type:

Regular

Hiring Range:

$81,850.00 - $85,400.00 per year; Compensation will be based on education, experience, skills relevant to the role, and internal equity

Pay Frequency:

Annual

OVERVIEW

University Relations builds Santa Clara University's excellence and character by strengthening relations with alumni, parents, and friends of the University, raising public awareness, and increasing private philanthropy. The development division has been recognized with the CASE Educational Fundraising Award, an honor given each year to superior fundraising programs at educational institutions across the country.

POSITION PURPOSE

The Annual Giving Program is the primary group responsible for raising annual expendable support through the Santa Clara Fund in addition to helping drive the percentage of alumni that give each year. Each year, Santa Clara Fund gifts ensure financial support for undergraduate scholarships, academic programs, study abroad and immersion experiences, and student initiatives.

The Annual Giving program is now seeking highly self-motivated candidates with outstanding initiative and a commitment to higher education to join a 13-person team of field fundraising officers and programmatic staff responsible for running Santa Clara's ongoing annual giving efforts.

The Assistant Director of Student Philanthropy and Outreach will be positioned to build and sustain this cutting-edge advancement program while gaining personnel management experience. This position will focus on providing a first-class philanthropic experience for all donors by leveraging digital engagement, largely through video communication, to effectively build relationships based on what truly matters to each individual supporter.

The Assistant Director oversees five Student Campus Creators (DXCCs) and will co-manage the Annual Giving Solution Program with a Give Campus Program Manager. The Assistant Director will collaborate with other departments, including Marketing and Communications, Alumni Relations, and Development, to effectively execute outreach campaigns using technology resources, including Give Campus's cloud platform, video messaging portal, and Santa Clara's Customer Relationship Management platform.

In addition, the Assistant Director of Student Philanthropy and Outreach is responsible for assisting in the planning, implementation, and support of an undergraduate Sr. Gift program that educates students about the Santa Clara Fund, encourages participation through giving, and cultivates future alumni leaders for Santa Clara. In coordination with the Alumni Association's Assistant Director, Community Engagement-Student & Identity, will design, build, market, sustain, and evaluate programs that transition current students and recent graduates into engaged alumni. The position is directly responsible for creating affinity in support of the University's efforts to strengthen engagement, enhance its reputation, and increase its social and financial resources.

This role is critical to helping the SCU achieve both its near-term annual giving goals and long-term fundraising objectives and develop the next generation of philanthropic support. As a self-motivated professional with strong management skills, the team-oriented Assistant Director of Student Philanthropy and Outreach will embody Santa Clara's spirit and engage alumni and friends in a scalable, personalized manner. The Assistant Director will work under the supervision of the Executive Director of Annual Giving and be trained, onboarded, and supported by a Give Campus Program Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Personal Management

• Responsible for hiring, training, coaching, and leading five student employees, in partnership with Give Campus Program Manager

• Provides SCU-specific training, coordinates internal coaching needs, and helps to ensure student employees are meeting institutional standards for employee, donor, and alumni engagement

• Provides day-to-day management of student employees, including but not limited to direct supervision and human resources matters

• Responsible for leading team meetings with students

• Responsible for ensuring student employees meet goals and deadlines, providing coaching as needed, and taking corrective action if necessary

2. Program Management

• Responsible for identifying monthly priorities and list segmentation, in partnership with the Give Campus Program Manager

• Ensures monthly student outreaches (video and content) are approved by agreed-upon timelines

• Attends regular strategy sessions with the Give Campus Program Manager, making decisions and contributing to topics including but not limited to determining communication priorities, elevating warm leads, and evaluating and refining strategies

• Assist students in troubleshooting any programmatic and technical issues, and serve as program liaison to the Give Campus Program Manager

• Be fluent in the "menu" of engagement priorities, campus activities, and current events to inform outreach and solicitations

• Provide feedback to student employees to adjust and enhance personalized communication

• Assisting in leadership meetings to communicate program insights

3. Student Philanthropy

• Manage the Senior Gift campaign. Develop fundraising goals and strategies that will achieve broad class participation and increase leadership gifts. Assess the overall effectiveness of marketing strategies to students and formulate new recommendations based on analyses. Provide campaign progress updates to the Executive Director of Annual Giving on a regular basis.

• Assist in identifying, recruiting, and training Senior Gift co-chairs and committee members, maintaining regular contact through meetings, e-mail, and telephone. Provide information and assistance to the volunteers to support their personal solicitation assignments and other solicitation activities.

• Assist in outreach programs to educate current undergraduate students about the Santa Clara Fund.

• Administer the Santa Clara Fund student thank you letter program, which educates students on the impact of gifts to the Santa Clara Fund while also providing Santa Clara Fund donors with personalized hand-written thank you letters.

• Oversee the Student Philanthropy Committee which helps to educate and involve student in development related activities throughout their four years at Santa Clara.

• Maintain a visible presence at various student events, especially those where student development activities are being promoted.

• Provide support for the University's Day of Giving. Responsibilities include coordinating with the Director of Annual Giving Strategies on project management and planning, gathering and building content with campus partners, planning and promoting student and young alumni engagement.

4. Other Duties as Assigned

PROVIDES WORK DIRECTION

• This position will manage a team of 5 Student Digital Engagement Officers and direct a student worker who will help organize projects such as the Santa Clara Fund thank you writing program.

GENERAL GUIDELINES

• Recommends initiatives and implements changes to improve quality and services.

• Solicits students, alumni, and campus community feedback to leverage and improve programs and services.

• Maximizes productivity through the use of appropriate tools; plans training and performance initiatives.

• Researches and develops resources that create a timely and efficient workflow.

• Prepares progress reports; informs supervisor of project status; and reports deviation from goals.

• Prepares and submits reports as requested and required.

• Develops and implements guidelines to support the functions of the unit.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

1. Knowledge

• Commitment to the mission, values, and goals of Santa Clara University.

• Knowledge of Santa Clara University, SCU alumni, and SCU online communities is preferred.

2. Skills

• Excellent verbal, written, and interpersonal communication skills.

• Strong initiative, creativity, public speaking, and editing skills.

• Excellent organization and time-management skills.

• Demonstrate initiative in resolving issues, with consideration given to improving existing processes, implementing best practices, and streamlining procedures.

• Familiarity with Adobe InDesign, BlackBaud's CRM (or similar database), and BBIS (or similar offering) is a plus.

3. Abilities

• Ability to work both independently and in a team environment in order to achieve the University's goals.

• Ability to organize and complete multiple tasks on deadline.

• Ability to collaborate effectively with coworkers and cross-collaborate with external departments.

• Comfort with creating and being featured on video messaging

• Ability to exercise judgment and maintain confidentiality on a wide spectrum of topics and issues for which discretion is required.

• Willing and able to work during nonstandard business hours, which will include evenings and weekends.

• Ability to travel, as required.

EDUCATION/EXPERIENCE

• Bachelor's degree required, marketing, public relations, or liberal arts preferred.

• 2-5 years of related administrate professional experience in development, fundraising, marketing, strategic planning, and coordinating special events experience, preferably in a higher education environment.

• Experience in managing students is preferred.

• Valid driver's license.

PHYSICAL DEMANDS

• Considerable time is spent at a desk using a computer terminal.

• May be required to travel to other buildings on the campus.

• May be required to occasionally travel to outside customers, vendors, or suppliers.

• May be required to take a class/test to operate a golf cart.

• May at times require physical labor.

WORK ENVIRONMENT

• Typical office environment

• Mostly an indoor office environment

• Offices with equipment noise

• Offices with frequent interruptions

EEO Statement

Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see http://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at http://www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services https://www.scu.edu/campus-safety/clery-act-compliance/ . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the https://www.scu.edu/phonebook/Department-of-Human-Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at mailto:iahluwalia@scu.edu.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

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