Gift Shop Associate

Gift Shop Associate – Part-Time

Rate: $12.00/hour – starting rate based on prior experience and education

Location: Farmpark, Kirtland, OH 44094

Position Description: 

Under supervision of the Gift Shop Manager, the part-time Sales Associate works in Lake Metroparks stores and at outdoor venues providing visitors with efficient, courteous and knowledgeable service in a friendly atmosphere. 

Responsibilities include but are not limited to:

• Greets and assists customers with merchandise selection and product information. 
• Records and processes all sales accurately and according to procedures. 
• Assists with merchandise receiving procedures, stocks maintenance and presentation, and shop housekeeping. 
• Provides support to volunteers during orientation and training. 
• Assists with preparation and execution of periodic inventories, merchandise promotions, displays, and special events. 
• Prepares cash reports and bank deposits upon request. 
• Answers visitor questions regarding general park information. 
• Performs all other duties as assigned by supervisor.

Minimum Qualifications: 

• Minimum 18 years old. 
• High school diploma or equivalent required. 
• At least six months of cash handling experience preferred.

Position Requirements: 

• Basic knowledge of retail sales
• Skilled in mathematics and record keeping.
• Skills in utilizing and analyzing spreadsheets.
• Excellent verbal and written communications skills
• Exceptional customer service skills. 
• Demonstrated enthusiasm for working with families and children of all ages.
• Must be self-motivated, self-directed, flexible, creative, able to perform with poise under pressure and to deliver strong and measurable results. 
• Ability to lift/move heavy merchandise.
• Ability to processes sales accurately and provide proper change as necessary.
• Ability to interact with others with tact and courtesy and maintain integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers.
• Ability to safely utilize ladders and small step stools.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to work in a team setting to accomplish park-related goals. 
• Ability to handle multiple tasks in a high paced environment.
• Proficiency in computer software programs including Microsoft Office Suite. Ability to work with computer-based point of sale systems.
• Ability to lift and/or move up to 25 pounds.
• Variable work schedule; must be flexible to work 20-28 hours per week including weekends, weekdays, some evenings and holidays.
• Must possess a valid drivers’ license and insurable on the Agency’s liability policy. Background check required.

Benefits: 

The Lake Metroparks benefits package includes OPERS membership, agency-wide discounts, and Northeastern Ohio Inter-Museum Council membership.