Online Training, Resource and Support Coordinator

VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES ADVERTISEMENT 
ROLE TITLE: Program Administration Specialist II  
Working Title: Online Training, Resource and Support Coordinator
Position #:  00402

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Online Training, Resource, and Support Coordinator in Richmond, Virginia.  This position supports the Division of Public Safety Training and the Virginia Center for School and Campus Safety (PST-VCSCS). Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance.  If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us! 

What you will do: 
● Direct and assist in the development of necessary resources and content associated with the Division of Public Safety Training and the Virginia Center for School and Campus Safety (PST-VCSCS) in support of the duties and responsibilities of school and campus security departments, school resource officers, K-12 school personnel, and institutions of higher education personnel as it relates to safety and security and positive school climates. 

● Collaborate with PST-VCSCS staff to develop digital resources and support training initiatives. 
● Develop, revise, and update existing DCJS resources as needed.
● Work to support and maintain the agency’s learning management system.
● Support PST-VCSCS staff with technical support and training as it relates to new agency initiatives. 
● Provide support to school personnel and law enforcement agencies on related PST-VCSCS programs.
● Provide technical assistance to constituents on training, policies, and regulations within the Commonwealth. 
● Demonstrate quality service to all customers, both internal and external to this agency through prompt and courteous responses to requests. 
● Assist in the acquisition and implementation and/or support of technology programs as it relates to PST-VCSCS mandates and goals.
● Use web-based tools to maintain resources and support PST-VCSCS initiatives.
● Assist with the maintenance of training certifications or updating conference/training registration and attendance procedures.
● Follow up and analyze data from training programs through instructional assessments, student evaluations, and/or tests, including the school safety audit program. 
● Provide support to colleagues, multi-disciplinary teams, boards, advisory groups, committees, associations, and commissions in the development and delivery of law enforcement related training and professional development courses in person, online and in webinar format.

What the ideal candidate must possess:
● Knowledge and experience with learning management systems.
● Strong customer service skills and experience with supporting adults with technical assistance.
● Experience in reviewing and developing materials and resources for adults.
● Demonstrated proficiency in word processing and knowledge of the Microsoft Office, email, and internet software.
● Attention to detail.
● Ability to exercise discretion and maintain confidentiality.
● Documented experience in working both as an active and contributing team member as well as independently.
● Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.     
● Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

What the preferred candidate would possess:
● Experience in developing eLearning modules and content.
● Experience working in education, communications, or government services.
● Ability to analyze and interpret laws, rules/regulations and policies and procedures.
● Ability to perform, lead, or supervise a wide variety of moderate to complex program and operational support duties.
● Experience analyzing and preparing reports and materials for presentation.
● Experience with developing in-person and virtual training.
● Familiarity with adult learning best practices.

Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization.  The individual may also be responsible for submitting an annual Statement of Personal Economic Interest.  In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment. The anticipated starting salary range is $64,000 to $74,000, plus the state’s benefits package.  

Applications for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System at https://www.jobs.virginia.gov/home.  All applications should be submitted by 11:55 pm on June 9, 2025.  The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Fax, email, or mail applications will not be accepted.  Résumés and cover letters may be attached to the online application.  

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Contact us at (804) 225-4399 to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to your account at https://www.jobs.virginia.gov/home for the status of your application and this position.