Mortgage Operations Intern

Position Title:                                  Mortgage Operations Intern

Reports to:                                      Vice President of Post Closing

Department:                                    Post Closing 

Location:                                           Corporate—Roanoke, VA 

Position Type:                                 Full-Time/Part-Time

FLSA Classification / Type:           Non-Exempt / Administrative

Supervises:                                       None

POSITION SUMMARY

The Mortgage Operations Intern reviews loan documents for compliance, completeness, and accuracy.  Obtains missing information, prepares files, and provides support to internal and external customers.  Utilizes standard concepts, practices, and procedures well known within the mortgage industry.  

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

1. Review closed loan packages for accuracy and completeness
2. Communicate with settlement agents, brokers, and other counter-parties to obtain missing information and documentation for the closed-loan package
3. Inputs information into Encompass, Federal Housing Administration (FHA), Veterans Administration (VA), and Mortgage Electronic Registration System (MERS) programs
4. Contact Closing Attorneys, Underwriters, Loan Officers, Processors, and/or other applicable parties to resolve issues in loan files and obtain appropriate documentation
5. Revert to Processing Department for any missing documents needed
6. Perform Housing and Urban Development (HUD) and Closing Disclosure (CD) reviews, and provide specific documents to closing agents to allow funding authorization
7. Communicate effectively with all parties involved in the process
8. Coordinate with the Lender and Escrow company(ies) on final loan documents, if any errors occur
9. Follow-up and manage trailing documentation within the specific timeframes provided

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

1. High school diploma anticipated or received, or equivalent
2. Proficient with Technology 
3. Highly motivated, ambitious, and driven to succeed
4. Trustworthy, honest, and displays a high-level of integrity
5. Able to work effectively in a team environment
6. Strong attention to detail and accuracy
7. Effective written and verbal communication skills
8. Able to identify and resolve problems in a timely manner
9. Able to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing
10. Able to understand and respond appropriately to basic inquires
11. Able to read, write, and communicate using the English language sufficient to perform job functions
12. Able to use Company equipment in assigned areas (including but not limited to telephone, copiers, scanners, fax machines, computers, internet, etc.)
13. Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)
14. Able to multi-task (e.g., simultaneous usage of several software applications, etc.)
15. Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
16. Relies on limited experience and judgment to plan and accomplish goals
17. Works well under general supervision
18. Able to handle deadlines and working within banking guidelines
19. Able to recommend ways to improve post-closing processes
20. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

PHYSICAL DEMANDS

This is largely a sedentary role; however, standing for extended periods of time may be required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.  

EXPECTED HOURS OF WORK

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. 

OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources.

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice. 

EOE D/V/M/F