Cake Consultant

CAKE CONSULTANT

Responsibilities - Includes but not limited to the following:

Organize and process custom cake orders.

Understand and implement order timelines and policies.

Work closely with the head cake decorator and production teams to communicate accurate pricing and designs.

Guide clients through the custom cake ordering process.  This includes cake design, flavor selections, serving sizes, presentation, proposals, and follow ups.

Manage daily correspondence with current and prospective clients via email, phone, and in person. 

Collect deposits and final payments. Handle customer cake inquiries and complaints. Respond to inquiries within a 72 hour time period. 

Document and update customer records based on interactions

Consulting

Review orders prior to events to ensure accuracy and confirm details.

Communicate effectively with the production team to ensure events details are correct and that all needed supplies are ordered. 

Confirm appointments and manage customer profiles. 

May be responsible for assisting and handling new custom cake inquiries.

Required Qualifications:

Excellent customer service skills. 

Excellent interpersonal verbal and written communication skills.

Computer proficiency

Ability to work in a team environment.

At least 2 years of bakery experience desired - with a specialization in cakes.

OR 2 years of experience as an Event Coordinator

Must have good time management skills and the ability to multi-task with a calm demeanor. 

Must be able to work holiday weeks, some evenings, and one weekend day

Part Time or Full Time Position.