Client Service Representative - Independent Insurance Agency

Kickstart Your Career in Insurance: Client Service Representative at Prime Insurance Agency in Kansas City, MO!

Are you a recent college graduate eager to launch your professional journey in a dynamic and growing industry? Prime Insurance Agency, a rapidly expanding independent insurance agency, is seeking a motivated, computer savvy, and detail-oriented Client Service Representative (CSR) to join our team. While experience in property & casualty insurance is a plus, we are excited to train and develop bright, enthusiastic individuals who are ready to learn and grow with us.

At Prime Insurance Agency, you'll gain valuable experience in a supportive office environment, working directly with clients and contributing to the success of our agency. If you're a natural communicator, organized, and dedicated to providing exceptional service, this is the perfect opportunity to build a rewarding career.

What You'll Do (Responsibilities):

As a Client Service Representative, you'll be the first point of contact for many of our valued clients and will manage a $1.5 million premium book of business. Your responsibilities will include:

• Client Communication & Support:
  • Receiving and transferring phone calls, addressing client inquiries, and assisting office visitors.
  • Handling requests for quotes, policy changes, and new policies, completing all changes and requests within 24 hours.
  • Determining policy acceptability and placement, completing applications or endorsements, and collecting premiums as needed.
  • Conducting periodic service calls for designated accounts to ensure client satisfaction.
  • Performing special projects for clients as approved by management, ensuring timely completion of binders and policy/endorsement requests.
• Policy Management & Renewals:
  • Maintaining a high level of timeliness and completeness in all interactions to minimize errors and omissions.
  • Gathering renewal information from insureds and completing applications for designated renewal business 60 days before the renewal date.
  • Assisting Producers as needed with various tasks.
  • Reviewing renewals to identify opportunities to rewrite non-standard policies into standard programs.
  • Preparing rewrite applications for business with companies no longer represented by the agency at least 30 days prior to renewal.
  • Securing and submitting all required renewal underwriting information.
  • Gathering information and risk management recommendations for designated account renewals 60 days prior to renewal, and delivering renewals/binders within five days of receipt.
• Sales & Growth Initiatives:
  • Reviewing existing accounts to identify and solicit additional lines of insurance via mail and/or phone prior to renewal.
  • Receiving and reviewing all terminations and cancellations, taking necessary action within 48 hours.
  • Handling premium collection through form letters and requesting policy cancellations when necessary.
  • Following up on outstanding claims and providing assistance in their resolution.
  • Soliciting expiration dates for policies not written by the agency (expecting an average of one expiration date per client serviced).
  • Actively soliciting increases in limits and/or coverages or rounding out accounts through sales to clients at every service contact.
  • Actively seeking referrals from current clients for new business prospects and following up to generate new business using our prospect database and automation system.
• Documentation & Administration:
  • Documenting all material conversations with insureds and/or carriers regarding exposures and coverages in the agency management system.
  • Performing other functions as assigned by management to support agency operations.

What We're Looking For (Qualifications):

• Education: Bachelor's degree
• Experience: While property & casualty experience is preferred, it is not required for this entry-level position. We are open to training new graduates with a strong desire to learn. 
• License/Certification: You will be required to obtain a Property & Casualty Insurance License. We will support you in achieving this!
• Skills:
  • Excellent communication skills (verbal and written).
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in basic computer applications.
  • Customer-focused mindset with a desire to help others.
• Work Location: This is an in-person role at our office in Kansas City, MO. Reliable commute or planning to relocate before starting work is required.

Compensation & Benefits:

• Pay: $40,000.00 - $48,000.00 per year, commensurate with experience. Annual pay increases should be expected with satisfactory job performance.
• Additional Compensation: Bonus opportunities and commission pay.
• Retirement: Simple IRA retirement plan with a 3% company match.
• Health & Wellness: Monthly QSEHRA benefit (first $325/month) towards medical, dental, and vision expenses.
• Time Off: 15 days of Paid Time Off (PTO) to start.

Work Environment & Schedule:

• Work Environment: Office setting.
• Communication Methods: Email, phone, in-person.
• Schedule: Full-time, Monday to Friday, 8:30 AM to 4:30 PM. No weekends!

Ready to launch your career with a thriving agency? Apply today and become a valued member of the Prime Insurance Agency team!