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Assistant Director of Restaurant Operations

Chick-Fil-A Greenwood
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Assistant Director of Restaurant Operations (FSR)

Our Identity: 

We are a seasoned, multi-unit organization with a deep bench of senior leaders. We are a professional environment that develops leaders and strives to create a positive as well as enriching culture. We show appreciation to our team through competitive benefits, team celebrations, and sharing wins together. We are looking for leaders who love to teach, coach, drive, and encourage their team through active participation as well as creativity.  

Chick-fil-A stands as a premium, nationally recognized brand, celebrated for its commitment to excellence in customer service. At Chick-fil-A Greenwood, we aim to spread joy and inspire a more caring world through our remarkable food and service. We are deeply invested in positively impacting our community and fostering collective growth. 

Benefits:

For Full-Time Positions: Access to Medical & Life Insurance Plans.

Competitive Pay: Enjoy flexible hours, being closed on Sundays.

Educational Support: Benefit from college scholarship opportunities and tuition discounts.

Career Growth: We prioritize internal promotions and offer numerous advancement opportunities.

Employee Perks: Receive generous meal benefits and discounts. 401K for qualified employees. 

Qualifications

  • At least 18 years of age
  • Scheduled weekly a minimum of 30 hours or more per week full-time (This is a full-time position)
  • Open availability and agreeable to work multiple Saturdays per month as needed
  • Open availability and agreeable to work multiple Opening and Closing Shifts each week as needed
  • Prior management or leadership experience preferred not requ

Summary:

Our Assistant Directors of Operations are responsible and accountable for managing and directing the daily operations of our FSR restaurant during their assigned shifts.  These responsibilities include but are not limited to opening and closing the restaurant and managing the teams, tasks, obstacles, and activities required to meet and/or surpass our brand standards and requirements of service, quality, safety, speed of service, productivity, and care.   They are responsible for achieving the assignments, and directives and goals set by the Sr. Director & Director of Restaurant Operations.  

*In the absence or under the directive of a Sr. Director or Director they are responsible for oversight of the operations of the FSR restaurant. 

Each of our Assistant Directors will be given an additional role of leading and supporting a “Specific Area” of the restaurant including the area managers and their teams assigned to that specific area ie. Hospitality, Kitchen, Quality, Drive-Thru, Training, Food Safety, Security, Facilities, etc. (See attached for summary descriptions)

Requirements (*based upon hire date & training) 

  • Completed & passed all Basic Team Member Courses in Pathway *
  • Working knowledge of  the Chick-fil-A Service & Marketing Models & Strategies: ie. “Winning Hearts Every Day” *
  • Working knowledge of Chick-fil-A Tools and Software: ie. @Chick-fil-A, Pathway, CFA One, CFA Now *
  • Working knowledge of Google platform, Jolt, GroupMe, and other internal software tools (preferred)
  • Must be willing to work inside and outside of the restaurant during shift
  • Must be able to lift up to 30 pounds
  • Must be able to stand on your feet for the duration of your shift

Job/Role Requirements:

Execute all directives and initiatives of the Executive Directors, the Executive Team, and/or Owner/Operator as specified for the operations of our FSR restaurant, service to our customers, care for our team members, and growth of our brand up to 250 team members & 15 million in annual net sales

Lead and direct the restaurant team to:

  • Grow sales and steadily improve Customer Overall Satisfaction
  • Deliver “Remark”able experiences for our guests and team member
  • Achieve higher levels of productivity and efficiency.
  • Build stronger and more positive working relationships and teamwork
  • Attain daily and weekly goals AND measure and post results
  • Complete weekly scheduling and daily lineups as assigned by Directors
  • Establish a daily plan for the day and assign required work and tasks to be completed during your shift
  • Organize and lead restaurant operational shifts ensuring all areas are assigned and operating efficiently
  • Manage (alongside the Area Managers) team member positional assignments, breaks, rotations, & transitions
  • Ensure all daily operational tasks, checklists, daily Safe Daily Criticals, and reports are completed by end of shift
  • Enforce all food safety, occupational safety, & security requirements
  • Exemplify our CFA values, Leadership Expectations, “Winning Heart” Service Model, and our Civility Code.
  • Organize & direct the work in respectful cooperation with other directors and managers on your shift
  • Communicate clearly and kindly with other leaders and team members on your shift
  • Train and coach team members to higher levels of skill and effectiveness
  • Anticipate ahead and make “ready” the area and for incoming leaders and teams
  • Ensure leaders & team members are working together cooperatively & respectfully following our Civility Code
  • Monitor and manage toward sales goals, productivity targets, & operational benchmarks during your shift
  • Utilize huddles, one on ones, and training tools and resources to grow and develop team members
  • Attend weekly, bi-weekly meetings as assigned
  • Recognize and celebrate team member and team wins
  • Exemplify, manage by, and enforce our Policy Handbook

Business Organization

Direct Report -- Assistant Director of Operations (Hospitality)

Internal organization: Owner/Operator > Executive Directors  > Senior Director of Restaurant Operations  > Director of Restaurant Operations  > Assistant Directors of Restaurant Operations  > Area Manager  >Lead Trainers  >Trainers  >Team Members

Monthly Key Business Performance Benchmarks:

Productivity $$$, Food % Gap, CEM Scores, Food Safety, Food Quality,  Cash Management Risk

Leadership Expectations:

Ability to ...

  • Organize and plan work
  • Lead and motivate team members to achieve our daily goals and monthly goals
  • Anticipate business, customer, and  team member needs and prepare accordingly
  • Build a team and keep them focused on our mission
  • Develop strong and healthy business relationships
  • Teach, coach, and train others
  • Coach underperformance and manage a positive outcome

Committed to …

  • Integrity defined as leaning in and doing the right thing and honoring our values and policies
  • Professionalism by exhibiting maturity in communication and behavior
  • Ownership by taking responsibility for the outcomes and decisions
  • Coaching by influencing others to achieve greater performance and outcomes

A choice to be …

  • Enthusiastic by exhibiting a passion for the business and excitement about Chick-fil-A
  • A Team Player by enjoying collaborating with others and serving others
  • Respectful by showing consideration and appreciation with authority, peers, and trainees.
  • Optimistic by representing the brand in a positive and growth-minded way.

Prepared to be …

  • Proactive by assessing needs and taking the initiative
  • Flexible by adjusting quickly to changes and remain calm under pressure
  • Efficient by using my time wisely and focusing on results
  • Competent by striving for high standards and personal excellence