Customer Success Specialist

Job description

Delet.com, a pioneer in secure self-showing solutions for management companies and leasing agents, is seeking a Customer Success Specialist. This vital role focuses on fostering long-term relationships with our clients, ensuring they maximize the benefits of our innovative solutions. If you’re passionate about delivering exceptional customer service and driving customer loyalty, come grow with us!

Key Responsibilities:

• Onboard new clients, ensuring a seamless transition and understanding of our products.
• Regularly engage with clients to gauge satisfaction, address concerns, and ensure retention.
• Develop and implement strategies to enhance customer experience and engagement.
• Collaborate with sales and product teams to refine our offerings based on customer feedback.
• Proactively solve problems and provide timely assistance to clients, enhancing their overall experience.

Qualifications:

• Experience in customer success or account management, preferably within the tech or real estate sectors.
• Strong interpersonal and communication skills, capable of building and maintaining strong relationships.
• Strategic thinker with a problem-solving aptitude.
• Demonstrable ability to handle multiple priorities and use initiative to meet customer needs.