You are viewing a preview of this job. Log in or register to view more details about this job.

Customer Experience Associate

RH
Email

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As the Customer Experience Associate, you will provide and deliver exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” You will have a passion for service, design and home furnishings. As a Customer Experience Associate, you must have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

RESPONSIBILITIES

  • Live and breathe our Vision, Values and Beliefs
  • Provide a luxury experience for the RH customer
  • Develop and maintain an aptitude and knowledge of our products, processes, and systems
  • Represent the RH lifestyle brand through communication, personal appearance and professionalism
  • Work in close partnership with cross-functional partners
  • Own all phases of the client experience from initial contact through delivery
  • Resolve issues promptly, both independently and collaboratively
  • Drive customer satisfaction and revenue through product knowledge and unparalleled service
  • Meet or exceed goals

REQUIREMENTS

  • Customer service experience preferred
  • Must possess poise and confidence to interact with high-end customers while maintaining confidentiality
  • Possess an outstanding ability to listen and respond to customer needs
  • Represents the RH standard of customer service
  • Demonstrate exceptional communication across all contact channels including email and phone
  • Excellent verbal and written skills are essential
  • Strong technical aptitude and comfort navigating across multiple systems
  • Team player with a positive attitude
  • Resourceful, creative problem solver
  • Driven to meet and exceed goals and customer expectations
  • Must prioritize and multitask in a fast-paced dynamic environment
  • Open to learning and developing new skills and processes
  • Ability to work a flexible schedule: including some weekends, evenings, and key event days

BENEFITS

  • Great benefits package with premier medical, dental, and vision partners
  • Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
  • Substantial associate discount
  • Access to all RH Members Program benefits, including complimentary design services
  • High-value discounts with respected national vendors, partners, and retailers

EXPERIENCE

  • Proficiency with PC applications

Restoration Hardware is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. To the extent they do not impose an undue burden on RH, reasonable accommodations will be provided to enable qualified individuals with disabilities to perform the essential functions of the job described above.