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Solutions Center Representative

Tailored Management
Email

Call / Solutions Center Representative
Company: Nationwide

Pay Rate: $19 per hour, paid weekly ($19.51/hour if bilingual)
Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor)
Schedule: Monday – Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week
Assignment Length: 6-12 months, opportunity for extension/conversion pending performance, attendance and business need
Target Start Date: 6/16/2025, upon completion of new hire onboarding
 
Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 9:00-5:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed from 6/23-7/25.

Position Summary: 
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships and studying to take the SIE/Series 6 Examinations. Tenure at Nationwide is determined by ability to study for and pass the SIE/Series 6 Examinations.

Key Responsibilities: 

  • Handle inbound calls from members, partners and financial professionals
  • Interpret policy changes and provide expert guidance
  • Maintain records and use insights to enhance customer relationships
  • Ensure compliance with industry regulations and company policies
  • Educate customers on financial implications, penalties, and plan benefits
  • Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
  • Participate in career development and goal-setting sessions

Qualifications

  • Education: High school diploma or equivalent is required; Recent Bachelor's degree in finance, business, insurance, economics, or communications preferred
  • Experience: 1+ year in customer service or sales
  • Skills:
    • Knowledge of various insurance products and the sales process
    • Solid understanding of legal implications of certain product features in different states
    • Strong communication and problem-solving abilities
    • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.

 

If you are interested in the job, Feel free to give me a call at (380) 223-3047 or you can text me.

I am available from 9:00am to 6:00 pm EST