Training and QA Supervisor

Training and QA Supervisor

Department: Social Services

Hiring Range: $71,000.00 - $85,000.00

Closing Date: Open Until Filled with initial review of applicants beginning on May 26, 2025

Description of Work: 

The primary function of this position is to plan, organize, and lead Continuous Quality Improvement activities and training programs primarily in CPS and In-Home Services and Permanency Planning.   This position is responsible for training and onboarding new staff, planning and facilitating continuous quality improvement data and record reviews, aggregating data, presenting data, and facilitating quality improvement goal development and execution.   Through the process of working with social workers and social work supervisors in the CPS, In-home Treatment, Foster Care and Adoption units, the position will plan and organize quality improvement processes, track data, and lead quality improvement meetings.  This position will also provide on-going quality improvement training to target areas of improvement. The position will participate in DHHS regional and state CQI meetings as directed.  In addition, the position will provide accurate presentations on trends and outcomes.     This position will assist with case activities in-house and in the field as needed.

Duties and Responsibilities:

• Plans and directs continuous quality improvement (CQI) activities, publishes reports, tracks improvement activities and provides training for improvement areas.
• Coordinates preparation of records for state and federal audits and reviews.
• Attends all introductory and exit audit meetings and communicates results with Program Managers, Deputy DSS Director, and DSS Director.
• Reports data and record review outcomes to DSS Director and Deputy DSS Director.
• Creates and manages new hire training plans, remediation training plans, and continuation training plans for child welfare staff.
• Provides child welfare program policy and field training to new social workers.
• Provides remedial training to social workers who need to improve or renew knowledge in areas of child welfare.
• Supervises in-house interpreter staff.
• Participates in administrative meetings, trainings and activities as necessary.
• Performs all other duties as assigned.

Knowledge and Skill Requirements: 

Supervisor in this position should have considerable knowledge in the methods and principles of supervision and social work administration as well as social work principles, techniques, and treatment modalities and practices and their application to specific casework and community problems. Supervisor should have a working knowledge of private and governmental community resources and ways in which these may assist clients. The supervisor must have a thorough knowledge of Federal/State Child Welfare laws, the judicial system, Federal, State, and local policies, relating to Family and Child Welfare Services. This position requires an ability to work effectively in a teamwork setting and maintain a cooperative and effective working relationship with team members, agency management and community professionals. Applicants must possess and be able to demonstrate sufficient computer skills.

Minimum Training and Experience Requirements: 

Master's degree from an accredited school of social work and three years of social work or counseling experience; or a master's degree in a counseling field and three years of social work or counseling experience; or four-year degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and four years of social work or counseling; or graduation from a four-year college or university and five years of experience in rehabilitation  counseling, pastoral counseling, or a related human services field providing experience in the techniques of casework, group work, or community organization; or an equivalent combination of training and experience.

Application Process:    Burke County paper applications can be obtained at the Human Resources office, located at 200 Avery Ave. Morganton, NC, Mon-Fri 8:00am-5:00pm; online applications are available at: www.burkenc.org. Completed applications should provide a complete work history, including a detailed and thorough list of job duties. Incomplete applications will not be processed.

Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or genetic information in employment or the provision of services.