Fitness Operations Coordinator
- Greets and communicates with all staff and members in a warm, prompt, and courteous manner, and ensures prompt and courteous service to members from all employees of the department.
- Hires and trains staff for operation with an emphasis on creating knowledgeable, enthusiastic, and friendly staff members who desire to engage and assist members and guests with their needs.
- Supervises and mentors a team of personal trainers to maintain professional standards and member satisfaction.
- Create and manage personal trainer schedules to ensure appropriate coverage and availability for members.
- Communicates clearly and efficiently with employees, receives information and feedback from employees, and takes action based on observations and information received across all levels within the organization.
- Evaluates and provides constructive feedback on personal trainer performance, including conducting regular reviews, standards reviews, and identifies methods for increasing efficiency and/or effectiveness.
- Conducts onboarding and trains according to WELL training program to ensure consistent service and that proper protocols are followed.
- Responds proactively to any needs that arise from members, employees, or guests.
- Stay updated on fitness trends, techniques, and certifications, to enhance programming.
- Conducts monthly departmental meetings and daily huddles communicating pertinent
information to employees, such as operational issues, and class or schedule changes. - Develops and implements cost saving and profit enhancing measures.
- Recommends, develops, promotes and implements programs and services.
- Sets annual and monthly departmental goals.
- Partners with Youth and Families, Aquatics and other Club staff and Coordinators
- Works along with Director of Wellness to make budgeting recommendations.
- Provides regular updates to Director of Wellness regarding operations.
- Monitors that lesson and program income is in line with projected monthly goals in areas of responsibility.
- Ensures that Personal Trainers' schedules are updated in Northstar.
- Consistently works with Personal Trainers to update their skills and ensure certifications are up to date.
- Administer schedules, employee performance evaluations and coaching and counseling
sessions, as appropriate. - Attends all departmental, Club and committee meetings assigned.
- Follows safety guidelines described in the operating procedures.
- Complies with departmental and Club policies and procedures.
- Performs all other duties as assigned