Jr Learning and Development Facilitator

Job Summary 

The Jr Learning and Development Facilitator will deliver engaging training programs to enhance the skills, knowledge, and performance of employees across various departments, with a focus on mortgage lending, compliance, sales, and customer service. This role requires a dynamic individual with facilitation skills, instructional design experience, and a passion for employee development. 

Key Responsibilities 

• Facilitate instructor-led training sessions (in-person and virtual) for new hires and existing employees, covering mortgage industry regulations, loan processing, underwriting, customer service, sales techniques, and company policies. 
• Implement engaging training materials, including presentations, e-learning modules, workbooks, and assessments. 
• Collaborate with subject matter experts to ensure training content aligns with industry standards, regulatory requirements, and business objectives. 
• Assess training needs and performance gaps through surveys, feedback, and discussions with management. 
• Provide coaching and mentorship to employees to reinforce learning and improve performance. 
• Evaluate training effectiveness through assessments, feedback, and performance metrics, making improvements as needed. 
• Stay updated on mortgage industry trends, regulatory changes, and best practices in learning and development. 
• Assist in onboarding programs to ensure new employees integrate successfully into the organization. 
• Manage learning management system (LMS) content, tracking employee progress and reporting training completion. 

Qualifications & Skills 

• Education: Bachelor’s Degree in Business, Education, Human Resources, or a related field (preferred). 
• Experience 2+ years in training and facilitation, preferably in the mortgage, banking, or financial services industry. 
• Excellent presentation, public speaking, and communication skills. 
• Experience delivering both in-person and virtual training programs 
• Ability to adapt training methods to suit diverse learning styles. 
• Strong organizational skills. 

What You’ll Get: 

• Comprehensive medical, dental, vision benefits 
• PTO/Sick Days 
• Paid volunteer hours 
• Life Insurance, Short-term Disability, and long term Disability 
• Health Savings Account 
• 401k  
• Paid training and career development 
• Onsite fitness center for employees 
• Gourmet cafeteria with affordable homemade breakfast and lunch 
• Healthy grab and go snacks 
• Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact. 
• Work-Life Balance: Enjoy set work arrangements that allow you to thrive professionally while maintaining a healthy work-life balance. 
• Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation. 
• Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Qualifications

Qualifications & Skills 

• Education: Bachelor’s degree in Business, Education, Human Resources, or a related field (preferred). 
• Experience 2+ years in training an facilitation, preferably in the mortgage, banking, or financial services industry. 
• Excellent presentation, public speaking, and communication skills. 
• Experience delivering both in-person and virtual training programs 
• Ability to adapt training methods to suit diverse learning styles. 
• Strong organizational skills. 

What You’ll Get: 

• Comprehensive medical, dental, vision benefits 
• PTO/Sick Days 
• Paid volunteer hours 
• Life Insurance, Short-term Disability, and long term Disability 
• Health Savings Account 
• 401k  
• Paid training and career development 
• Onsite fitness center for employees 
• Gourmet cafeteria with affordable homemade breakfast and lunch 
• Healthy grab and go snacks 
• Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact. 
• Work-Life Balance: Enjoy set work arrangements that allow you to thrive professionally while maintaining a healthy work-life balance. 
• Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation. 
• Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.