Information & Referral Specialist/Receptionist/Administrative Assistant

Information & Referral Specialist/Receptionist/Administrative Assistant – Lansing based non-profit agency seeks one (1) Information & Referral Specialist/Receptionist/Administrative Assistant. This is a full-time (minimum 35-40 hours/week) non-exempt position with a starting wage of $20.00 to $22.00 per hour, depending upon experience and includes a full benefits package. This position is vital for the agency as it serves as the “first contact’ with the public and many calls that are received by the agency are I&R calls. This position has a dual role by providing both Information & Referral (I&R) Services, as well as receptionist/administrative assistant duties. Information & Referral Services is a core component of a Center for Independent Living.  Types of information range from locating community resources to crisis calls regarding areas such as evictions or discontinuation of benefits.  Information & Referral Services has the flexibility to work with not only individuals with disabilities but also family members, support persons, community agencies and businesses.  

Duties Include: 1) Open and close building 2) Field and refer contact requests by phone, social media, walk-ins or community presentations 3) Locating community resources 4) Managing meeting room calendars 5) Mail 6) General office support  7) Customer service 8) Attend and participate in Staff Meetings/Trainings 9) Other duties as assigned

Minimum Hiring Requirements

1. A minimum of two years of college in Human Service or related field. Bachelor’s Degree in Human Service or related field preferred. 
2. A minimum of two years’ human service experience.
3. A minimum of two years’ office administration experience.
4. Personal experience with a disability and/or knowledge of disability related issues.
5. Must successfully pass a criminal background check, sex offender registry, and DHHS Central Registry. 
6. Must have access to reliable transportation as position requires travel.

Minimum Skill Requirements

1. Strong active listening skills. Ability to communicate technical information to a non-technical person in an understandable manner.  Able to mediate and at times de-escalate situations. 
2. Ability to communicate information in a range of environments including individually and small groups.
3. Timely and accurate documentation completion, including data entry.
4. Develop and maintain working relationships with community agencies and agency partners.
5. Ability to communicate in both oral and written formats.
6. Ability to operate a multi-line phone system.
7. Proficient in Microsoft Outlook, Word, Excel, and Teams; and virtual meeting platforms. 
8. Effective problem-solving skills. Comfortable dealing with diverse situations and populations. 

Key Competencies

1. Customer service skills.  Ability to provide behavioral based feedback.
2. Ability to approach interactions with individuals with a person-centered planning focus.  
3. Consistently demonstrates the ability to interact with individuals with diverse disabilities. 
4. Highly organized.  Ability to multi-task but maintains a balance of focus and completion. 
5. Strong analytic skills.  Able to problem solve.  Facilitates discussions which promote identification and evaluation of options and effective implementation. 
6. Able to work with minimal supervision by demonstrating initiative and sound judgment.   
7. Meets deadlines and is respectful of timeframes of others. 
8. Self-starter and highly motivated.

Position Location: DNCAP Main Office, remote work environment, and various community locations

Work Environment: This position will work primarily from the Lansing office and at various community sites. This position also involves work assignments in remote working environments such as accessing Zoom and MS Teams web conferencing software, while working from the office or from home. 

Please send cover letter and resume referencing Job #IRADMIN05122025 to: Disability Network Capital Area, 901 E Mt Hope Ave, Lansing, MI  48910 attn. Hiring Manager or email to hiring@dncap.org. No phone calls please.  Posting deadline: Tuesday, May 27th, 2025, at 5:00 p.m.  Feel free to visit our website: www.dncap.org and Facebook page: Disability Network Capital Area.

The Disability Network Capital Area is an equal opportunity/affirmative action employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Disability Network Capital Area follows Employment at Will practices.  The agency does not offer tenured or guaranteed employment.  Employment may be terminated by either party with or without notice and with or without cause.