Business Development Manager

The Business Development Manager expands market share through new business development, sales opportunities and by providing full end-to-end customer sales and account management. This role generates new business through outside sales activities such as cold calls, prospecting, territory planning, and relationship building. The position is accountable for nurturing relationships to grow revenues through existing customers. A successful Business Development Manager is accountable to sales goals and performance through ongoing personal development.

Your Role & Responsibilities

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Excellent customer service skills including ability to react appropriately in stressful. situations and deal with difficult customer situations diplomatically.
• Attracts new and maintains existing customer relationship via phone, social media, face-to-face meetings, and email (is aware of social selling index via LinkedIn).
• Engages with decision makers (including executives) during buying process.
• Targets higher quality leads and leverages existing partnerships to expand the prospect funnel.
• Acts as a market leader through connections with networking groups, trade associations, and social media groups.
• Engages in pre-call planning that uses market research to gain insights to customer’s challenges, identifies key stakeholders and challenges customers to think about how to transform the way their business works while demonstrating a strong understanding of the customer’s priorities.
• Provides consultative account management, post-sale support, frequent contact, and follow-up.
• Leads strategic market related conversations with customers and can present and upsell additional products depending on the client’s needs.