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Supervising Animal Services Officer

Marin Humane is an equal opportunity, non-profit employer. Our mission is to transform lives through exceptional animal care, humane education, and advocacy. Every day, we inspire compassion and positive relationships between animals and people. Our Core Values are Dedication to Animals, Collaborative Spirit, Courage with Compassion, Pursuit of Learning, and Celebrating Differences.

One of our core values is Celebrating Differences, and we see diversity, equity, inclusion, and belonging (DEIB) as an essential component. We foster a culture of inclusion and belonging for our staff, volunteers, and the communities we serve. We're at our strongest when everyone is valued and empowered so we're committed to advancing DEIB throughout our organization.

SUMMARY: The Supervising Animal Services Officer serves as one of two operational leads for the field services team, akin to a sergeant role within a law enforcement structure. This position ensures the efficient daily management of Animal Services Officers (ASO 1 and ASO 2) and Field Technicians and provides hands-on support in both administrative and field capacities. The role includes scheduling, project oversight, and the facilitation of seamless communication between staff, Director of Animal Services, and shelter staff. The supervisor also acts as a "float," responding to field needs and providing operational support to ensure coverage and effective service delivery.

ACCOUNTABILITY: Director of Animal Services

HOURS: Full-Time, 40 hrs/wk, Four-10 hour days Alternate Work Schedule

SALARY: $40.98/hr to $45.54/hr – Exempt – $1.00/hr differential for candidates who are bi-lingual in Spanish

Accepting internal and external applications until position is filled

Benefits – see below

ESSENTIAL DUTIES AND RESPONSIBILITIES

LEADERSHIP, STAFF SUPERVISION, AND TRAINING

Lead the hiring process of direct reports (ASO I, ASO II and Field Technicians)
Collaborate with the Director of Animal Services and the second Supervising Animal Services Officer to oversee daily operations and provide leadership to staff.
Supervise ASO 1, ASO 2, and field technician staff, ensuring equitable workload distribution and adherence to departmental policies.
Oversee projects assigned to ASO 2 staff, providing guidance, support, and accountability to ensure successful completion.
Provide performance evaluations to staff, performance improvement plans (PIP), and initiate employee warnings
Manage daily schedules and case assignments to ensure efficient service delivery and proper field coverage.
Facilitate the hiring, onboarding, and training of new field staff, ensuring they are equipped with the skills and knowledge required for their roles.
Provide ongoing professional development opportunities for field staff in collaboration with the Director of Animal Services.
Conduct regular team meetings, including weekly briefings and monthly reviews, to align staff with departmental goals and updates.
Prepare detailed reports and statistics for the Director of Animal Services to support operational and strategic planning.
Maintain a thorough working knowledge of department roles and perform the staff duties, as necessary.
Work closely with Volunteer Services department to involve volunteers in the department, as appropriate.

DEPARTMENT OPERATIONS

Act as a "float" in the field, providing support to field teams and responding to high-priority or complex cases as needed, or covering beats in the field if staff calls in sick or is on vacation.
Dedicate office days to administrative tasks such as scheduling, reviewing reports, case reviews and management, and preparing for departmental meetings.
Coordinate and manage the day-to-day activities of the field services team, ensuring efficient operations and adherence to contractual obligations.
Administer hearings for potentially dangerous and vicious animals, presenting cases in collaboration with lead ASOs.
Oversee vehicle and equipment maintenance, ensuring readiness and compliance with safety protocols.

ANIMAL CARE AND HANDLING

Supervise and ensure all staff follow policies for humane handling of domestic and wild animals, ensuring the use of proper techniques for containment, transport, or humane euthanasia.
Treat all animals humanely, properly and with compassion, including those that may be injured, wild or potentially dangerous
Utilize humane animal handling techniques to contain and handle all domestic, livestock, wild, and captive exotic animals that can be friendly, fearful, aggressive, and potentially dangerous
Removal and disposal of deceased animals in various stages of decomposition, both wild and domestic, in a professional and sensitive manner on public and private property, including collecting fees from the public

COMMUNITY ENGAGEMENT AND SUPPORT SERVICES

Engage in community relations with the public that create trusted relationships to problem-solve animal issues
Develop awareness of potential animal guardians that may need support services for their pets
Ensure all people are served with empathy and compassion no matter what the circumstances
Support individuals that may be in a crisis situation and determine appropriate action
Select support-based services over punitive-based services whenever possible

ANIMAL LAW ENFORCEMENT

Enforce all laws pertaining to animals including complaints about aggressive dogs, dog control, leash laws, licensing, neglect, cruelty, etc. and provide guidance to ASOs in enforcement of laws.
Issue citations for local and state law violations when appropriate
Testify and appear in court and administrative hearings when necessary
Produce and maintain accurate case files, records and reports as required, including a daily log of casework completed
Create data file information on field contacts utilizing shelter software
Investigate potentially dangerous and vicious dog cases, under the guidance of the Field Services Supervisor
Provide investigative information and obtain search and arrest warrants when required
Promote dog license sales, issue corrective notices and citations, and ensure proper follow-up
Conduct regular patrols in vehicle and on foot throughout an assigned area for dogs at large, returning them to their guardian or transporting them to our shelter when a guardian can’t be found
Inspect and prepare reports on commercial animal establishments, exhibits, dog hobbyists, and ranch dog permittees, under the guidance of Field Services Supervisor and Lead ASO II for permits

EMERGENCY RESCUE AND TRANSPORTATION

Lead and coordinate emergency rescue efforts, ensuring staff are prepared and equipped for urgent situations, under the guidance of the Director of Animal Services.
Provide support and oversight in field operations during disasters, ensuring seamless coordination with external agencies and adherence to organizational protocols.
Provide safe handling and transportation of sick and injured animals utilizing all types of roadways, including streets, highways, freeways and off-road terrain
Conduct advanced animal rescues, utilizing specialized equipment, in open space and wilderness areas, inaccessible to motorized vehicles, upon completion of training of rescue operations
Provide immediate emergency rescue and transportation of sick and injured animals and provide immediate euthanasia to sick, injured and orphaned wild animals that cannot be rehabilitated
Become certified to carry and use controlled substances and follow all safety protocols for the safe keeping of controlled drugs
Determine when domestic animals need to receive emergency veterinary care and ensure immediate transportation to a veterinary hospital, if shelter veterinary staff is not available
Respond and assist to disasters impacting pet guardians, including the potential deployment out of county

GENERAL VEHICLE AND EQUIPMENT OVERSIGHT

Clean, disinfect and restock vehicle and equipment to comply with sanitation and safety protocols
Follow general protocols to promote clean appearance of vehicles both inside and out
Follow sanitation and disease control protocols to prevent disease transmission
Provide a daily vehicle assessment at the start of each shift for new damage and/or malfunctioning equipment and report findings to supervisor

CUSTOMER SERVICE

Model exemplary customer service by fostering positive interactions with the public and addressing escalated concerns tactfully and empathetically; Demonstrate excellence in customer service by providing courteous, prompt and responsive service
Represent the organization at community events and deliver educational presentations on animal-related topics to promote public awareness.
Ensure field staff maintain courteous and responsive communication with internal and external stakeholders.
Leading by example, understand, support, and accurately communicate policies and philosophies to the public in a positive and effective manner
Value diversity, teamwork and creativity to positively contribute to Marin Humane’s mission and values
Provide educational talks to students, community groups and others on a variety of animal-related topics as assigned
Answer a high volume of phone calls, including emergency calls, while remaining calm, courteous, professional and efficient as assigned
Facilitate intake paperwork & support customers in preparation for euthanasia services as assigned
Dispatch calls and provide support to other animal services officers as assigned
Facilitate the process to provide microchips for animals as assigned
Gather details in order to complete detailed reports, pertaining to Rabies Control, Lost and Found and Animal Complaints as assigned
Assist the licensing department with issuing dog licenses as assigned
Assist other departments as needed and assigned

DOMESTIC ANIMAL INTAKE

Provide a cursory evaluation for incoming animals of all species, determine and document temperament issues and safety concerns
Identify potential health or medical issues on incoming animals and complete requests for veterinary examinations through paperwork and shelter software
Complete data entry to facilitate and track animals within the shelter software program
Determine appropriate animal housing area for incoming animals

SAFETY, SECURITY, AND CONFIDENTIALITY

Enforce compliance with safety protocols and provide training to staff on risk mitigation and best practices.
Investigate safety violations and implement corrective measures as necessary.
Maintain accurate documentation related to safety programs and incident investigations.
Demonstrate a commitment to a high standard of safety and compliance with safety laws and Marin Humane’s safety policies
Be proficient at reading animal body language and act accordingly towards fearful or aggressive animals
Abide by the department’s safety program and ensure timely compliance
Abide by the Field euthanasia and chemical capture security protocols
Follow sanitation and disease control protocols to prevent disease transmission
Provide campus safety checks as assigned
Report safety violations and potential violations to supervisory or management personnel
Maintain assigned files and records in compliance with records retention policies and procedures
Handle sensitive, private, and personal information in a confidential manner

DESIRABLE QUALIFICATIONS: An ideal Candidate will possess the following knowledge, skills and abilities:

Knowledge and compassion for domestic animals and wildlife
Exemplary customer service that emphasizes good cultural awareness and appropriate communication skills
Ability to learn California laws as it applies to animal cruelty and neglect
Ability to learn Marin County ordinances as they apply to animals
Must be available to work irregular hours (including night and swing shifts), weekends, holidays, and overtime through a rotating shift system
Good written and oral communication skills with emphasis on report writing
Basic knowledge of Microsoft Office and good computer keyboarding skills (data entry)
Must be flexible and capable of working both independently and as a member of a team
Ability to handle high-pressure situations, utilize good judgment, and embrace stress-relieving techniques
Safely drive and operate equipment including vehicles with limited visibility and trailers
Knowledge of Marin County roads and landmarks or the ability to learn County and City boundaries
Bi-lingual language, Marin County community awareness, and support of diversity, equity, inclusion, and justice

Background check at Marin Humane’s expense

Possession of a valid California Drivers’ License and proof of a good driving record is necessary.

EDUCATION AND EXPERIENCE: A typical way of gaining the necessary knowledge, skill and ability outlined above is:

Minimum of two (2) years of supervisory experience in animal shelter operations, animal law enforcement, or a related field OR demonstration of leadership capabilities
Three (3) years of paid, full-time experience working in an animal control agency or humane society, veterinary or kennel/boarding facility, ranch or zoo handling, controlling and caring for animals required; OR One (1) year of experience as an Animal Control Officer or Humane Law Enforcement Officer.
High School diploma or G.E.D.
Completion of course on laws of arrest, search and seizure (PC 832) within six months of hire.
Completion of Basic Animal Law Enforcement Academy within one year of hire.
Completion of Advanced Animal Law Enforcement Academy within two years of hire, if academy is available.
Completion of euthanasia training and the ability to become a certified euthanasia technician within six months of hire. Ability to pass full background check.
Training and certification to carry an asp baton and OC pepper spray.
Ability to wear respiratory equipment.
Training and certification to handle oiled wildlife when needed.
Training and certification on the Incident Command System (ICS) and National Incident Management System (NIMS), as well as additional disaster response-specific training.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift, carry, push and/or pull up to 50 pounds and up to 100+ pounds, with assistance, from ground to table height for short distances
Ability to work in various terrains, environments, and weather conditions.
Exposure to potentially dangerous animals, unpleasant odors, and emotionally challenging situations.
While performing the duties of this job, the employee is regularly required to sit, stand, talk, listen, and walk, including walking on uneven and/or slippery ground and surfaces
The employee is regularly required to bend and twist at waist and with neck
The employee is occasionally required to run, climb (including ladders and stairs), stoop, crouch, kneel, jump, or crawl, including going under, over and through barriers, such as fencing
The employee is occasionally required to balance using knees, feet and toes
The employee is occasionally required to reach, feel, grasp, handle, push and pull with hands and arms below and above shoulder level
Operate motor vehicles and/or equipment
This position involves a regular amount of repetitive motion of hands and wrists
The employee should have no known allergies to animals or other substances that would prevent the employee from performing the essential duties as required
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus and distinguish color

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
On occasion, the employee will be exposed to very unpleasant odors and gruesome sights
The noise level in the work environment can be loud
The work schedule will require working overtime, nightshift, swing shift, weekends and holidays, and rotates regularly
The employee will sometimes be exposed to members of the public that can be confrontational, angry, emotional, and grieving
The employee will be required to work in a variety of terrain conditions, some of which can be potentially dangerous
The employee will be exposed to dangerous and rabies suspect animals
The employee may be exposed to traumatic experiences that can expose them to stress, compassion fatigue, and post-traumatic stress disorders
The employee regularly works in a variety of environments including outdoor and indoor spaces and will be exposed to elements consistent with these environments

BENEFITS:

FULL-TIME EMPLOYEES (AT LEAST 30 HOURS/WEEK):

Medical Plan
- Kaiser – High Deductible Health Plan with a Health Reimbursement Account
Dental/Vision Plan
- Includes Orthodontia for dependent children
Domestic Partner Coverage Available (Medical and Dental plans)
Life Insurance
Long Term Disability Insurance

ALL REGULAR EMPLOYEES (AT LEAST 20 HOURS/WEEK):

Section 125 Cafeteria Plan
Fitness Reimbursement Program
Employee Assistance Program
403(b) Retirement Plan
Paid Holidays
Paid Vacation
Sabbatical Leave

ALL EMPLOYEES (INCLUDING PART-TIME AND TEMPORARY):

Paid Sick Leave