Operations Associate Wealth Management

New Aspect Financial Services   www.newaspectfs.com

Position Title: Operations Associate 
Location: Novato, CA
Position:  In Office

Employment Type:   Full Time; 40 hours; Monday-Friday

Overview:

The Operations Associate is essential for ensuring high client satisfaction through exceptional service and efficient handling of operational and administrative tasks. This role involves managing client requests, paperwork, and account transactions through direct client interaction and coordination with team members. This role also supports technology training for new users, participates in client meetings, and maintains accurate client records. Strong communication skills, attention to detail, and a proactive attitude are crucial for success in this position.

About Us;

New Aspect Financial Services provides a comprehensive suite of financial and retirement planning services tailored to individuals, families, and corporate clients. Their offerings include customized solutions for retirement programs, investment planning, estate planning, risk management, and employee benefits. The firm is dedicated to delivering superior, competent services with a focus on client success and integrity.

Job Responsibilities:

• Support high client satisfaction rates through excellent customer service, prompt follow-up to client inquiries, and proactive problem-solving skills
• Monitor and process client requests and prepare paperwork including, but not limited to, opening new accounts, closing accounts, transferring assets, deposits, withdrawals, account title changes, address changes, etc.
• Assist with the client onboarding process
• Manage client Required Minimum Distribution (RMD’s) report
• Prepare and process Insurance applications and paperwork
• Conduct paperwork signing appointments
• Send requested documentation to clients regarding account activity
• Provide new users/clients with technology assistance and training, as needed
• Participate in client meetings as needed
• Track all client updates and interactions in CRM (Redtail), as well as assign and complete client-related tasks in CRM via Workflows 
• Work with the team to address workflow issues as needed
• Prepare client review materials and ensure that data required for review is accurate
• Work seamlessly with broker dealer to handle client service requests, escalating issues when appropriate and making suggestions for improvement to their systems and processes
• Maintain physical and electronic client files 
• Other duties as assigned

Qualifications:

• Minimum 3 years of operations or administrative experience in wealth management or financial services. 
• Preferred or willingness to pursue: FINRA Series 6 or 7.
• Familiarity with eMoney, Pershing (NetX360), Assetmark ,Redtail preferred.
• Ability to work independently with a high degree of self-direction and adaptability, proactively managing multiple tasks and promptly addressing client needs.
• Strong problem resolution skills
• Detail-oriented with a high degree of accuracy
• Exceptional organizational skills: ability to multi-task and follow up to meet deadlines
• Highly competent computer skills and advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Zoom, Adobe Acrobat, RingCentral, Calendly 
• Exceptional oral, written, and interpersonal communication skills
• Impeccable ability to maintain confidentiality and integrity
• Energetic, eager to learn, and willing to cooperate in a team environment as a team player

Additional Details:

• Full Time; 40 hours per week
• Hybrid role 3 days in office at Napa Main Office
• Benefits Eligible:, 401(k) retirement plan with employer match contribution, Paid vacation, sick, personal, and holiday hours, health care stipend 
• Long-term career growth opportunity for the right candidate to potentially transition into other roles within the firm with an established team of Fiduciary Advisors.