Customer Service representative/logistics

Working with other customer service professionals, suppliers and customers to manage large recycling programs for National Accounts to keep materials moving and assist with changing needs and scheduling.

Customer service assistance, including dispatch, reporting, and account management.

Communicate with customers and suppliers to set up pickups of recyclable material quickly, accurately, and keep suppliers material moving efficiently.

Reconcile inbound data, invoices, and outbound reporting in excel and our proprietary software through filling in reports that summarize the information,

Monthly reporting with deadlines on multiple accounts, reporting created in excel.

Review accounting discrepancies in the system and write up debit / credit memos where appropriate.

Review monthly reporting for errors, work with team to get data complete and correct by deadline.

Review all invoices for pricing inaccuracies.

Maintain spreadsheets that track account numbers, logins, account access.

Submit invoices monthly via online portals and email distributions.

Required Skills:

Customer service skills a must, with great communication skills, be outgoing and motivated to assist.

Strong Attention to details

Must be a multi-tasker and very organized.

Must be able to work under deadlines and have excellent time management skills.

Able to work independently in an efficient and productive manner.

Must be able to prioritize workload and work well with others.

Excellent computer skills (MS Office, Outlook, Word, Excel, Microsoft Teams)

The ideal candidate: 

Some experience in logistics or the wastepaper / recycling industries preferred but not required.  The ideal candidate has a strong work ethic and completes tasks quickly without supervision and is self-motivated.  Disciplined, positive and energetic personality, proactive, responsible, results driven, flexible and willing to learn.