Consumer Services Representative

Consumer Services Representative

Under the direction of the Consumer Services Supervisor and within federal, state and local guidelines performs entry-level customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services.

The Consumer Service Representative will be responsible for greeting consumers, parents and visitors as they enter the front lobby. Provide a courteous, friendly and concerned attitude for the needs of those seeking services. Answer incoming phone calls. Consumer check-in and check-out. Other clerical duties related to fast paced clinical office environment. This position may require some evening hours when the Center is open after 5 p.m. On occasion this position may be required to drive to other center buildings. Works under close supervision, with limited latitude for the use of initiative and independent judgment.

Education, Training, and Experience

• High School Diploma or equivalent required.
• One year general office experience preferred.
• Medical office experience preferred.
• Experience with Microsoft Word and Excel preferred.

Full-time employees are eligible for full medical, dental and vision benefits. Part time employees are eligible for full medical and dental benefits. Incentives are available if employee chooses to participate in Center's Wellness Program.
 

• HMO and PPO plans available through Blue Cross Blue Shield.
  • The Center covers 100% of cost of HMO if electing employee coverage only.
• Internal & External Employee Assistance Programs.
• Paid Time Off (PTO) accrual starts at date of hire.
  • Full-time employees earn up to 120 hours of PTO during first year of employment.
    • Part-time employees earn up to 60 hours of PTO during first year of employment.
  • PTO increases with tenure level.
  • The Center gives 5 personal days to full-time employees and 1 personal day to part-time employees to use at their discretion.
• Full time employees are enrolled into 401a retirement plan at 90 days of service.
  • The Center contributes 3% of earnings at 90 days of service.
  • The Center contributes 5% of earnings at 2 years of service.
• Additional, 403b and 457 retirement plans available. 
   
• Full time employees have access to Flexible Spending Account (FSA).
  • Medical FSA
  • Dependent FSA
• The Center offers and covers 100% the following to full-time employees:
  • Short Term and Long Term Disability
  • Basic Life & Accidental Death Coverage
  • Basic Life Spouse Coverage
• The Center offers and covers 100% the following to part-time employees:
  • Short-Term Disability

Denton County MHMR Center is an approved NHSC (CMHC) and Pediatric Specialty with HRSA and Public Service Loan Forgiveness (PSLF) site.

Hourly/Non-Exempt

Schedule- Monday-Friday 8am-5pm

Full-Time

Pay Range- $15-$16/hr