Assistant General Manager

Your Role: Assistant General Manager
You’ll oversee the day-to-day operations of the swim school, making sure everything runs safely, smoothly, and up to Goldfish standards. You’ll lead staff, support families, and keep the facility operating at a high level while fostering a fun and positive workplace culture.

Key Responsibilities

• Oversee daily school operations according to Goldfish Swim School’s Standard Operating Procedures
• Support the General Manager and department managers with class scheduling, student progress tracking, and customer service
• Lead and manage the team to ensure high performance, team morale, and exceptional service
• Assist in recruiting, training, and mentoring new staff
• Maintain a high standard of swim instruction and staff preparedness
• Plan and lead staff events and employee engagement activities
• Support sales and marketing initiatives
• Help manage retail and vending areas, including inventory and pricing decisions
• Troubleshoot and maintain pool operations, ensuring safety and cleanliness standards are met
• Train and implement emergency procedures and oversee the Emergency Action Plan
• Maintain current certifications and stay up to date on industry best practices

Qualifications

• High school diploma or GED required.  Bachelors degree or higher preferred
• 2+ years of experience in a management/supervisory position required.
• Experience as either a certified lifeguard, swim instructor, youth sports coach, camp counselor, or childcare provider required
• Lifeguard, CPR, First Aid, AED, and Certified Pool Operator (CPO) certifications or willingness to obtain required.
• Bilingual (English/Spanish) a plus but not required.
• Enthusiastic, positive, and committed to creating a safe, engaging learning environment