Assistant Market Manager

Description

At Ixonia Bank, we pride ourselves on our core values which are evident in our work, how we interact with each other, & how we take care of our customers. We believe every individual counts! Our highly-qualified, driven employees continually strive to give Ixonia Bank customers a personal banking experience. If you are interested in joining the Ixonia Bank team, we invite you to check out opportunities that match your skills and talents. We offer rewarding careers, all within a professional and friendly work environment.

Principal Duties and Responsibilities:

• Performance Management - Promotes overall ownership and accountability for improving customer service and branch success.
• Branch Operations and Compliance- Ensures compliance with policies and procedures.
• Customer Experience- Shows accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
• Performance Results-Assist colleagues in achieving their developmental goals and career aspirations.
• Additional Focus Areas as needed per Branch.

Job Knowledge, Skills and Abilities: (Competencies)

• Must exhibit an understanding of and compliance with applicable federal and state banking laws and regulations, and/or have and obtain the ability to acquire.
• Must possess knowledge of Ixonia Bank banking products and services and exhibit a demonstrated experience and ability to open and close most or all types of Ixonia Bank deposit accounts.
• Possesses demonstrated knowledge and completion of Ixonia Bank new accounts training and procedures.
• Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills - Basic computer skills required.
• Customer Service Skills- Manage difficult or emotional customer situations; Responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations.
• Attendance/Punctuality - Is consistently at work and on time.
• Flexibility - Willingness to report to other branches as needed. Scheduling based on branch needs.
• Dependability - Follows instructions, responds to management direction.

Qualifications

• 2 or more years of sales management experience in Retail or Branch Banking environment.
• Proven ability to coach and develop to drive sales results and operational excellence in a branch environment in the absence of Market Manager.
• Drive an exceptional customer experience
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Maintain an active role through partnerships with community and civic organizations.
• Lending experience/knowledge desired or willingness to learn consumer lending.
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS.

Education:

• High School degree or equivalent required.
• Associate’s or Bachelor’s degree preferred.

Ixonia Bank is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.