Food & Beverage Management Intern

POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, serving more than 150,000 annually. The Food & Beverage Management Intern is responsible for overall day to day operations in all Front of the House Food Service common areas, banquet dining halls and dining rooms including customer service, training and supervising all staff. Other duties include dining room and rest room cleanliness, labelling of all food items, updating daily menu board, and ensuring all food and drink line equipment is clean and functioning properly. This internship is a learning experience and involves working closely with the Dining Rooms Managers to learn service excellence and team management, as well as work with the Food Service Office Manager to understand administrative function, organizations and relationships with bookings and the conference department.

OUR CULTURE:  
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. We count on our staff to provide extraordinary experiences for our guests and for each other, and we expect a constant demonstration of our core values of caring, honesty, respect, responsibility, and faith.

ESSENTIAL FUNCTIONS:

• Must be able to manage and direct staff of 30 or more.
• Have excellent time management and organizational skills.
• Have basic computer skills and develop knowledge of property management software.
• Have excellent critical thinking and problem-solving skills.
• Be fluent in written and oral English.
• Maintain a hygienic, neat, clean, professional appearance and presentation at all times.
• Work holidays, weekends, and morning or evening shifts.
• Be timely and dependable for scheduled shifts.
• Be able to work eight-hour shifts on concrete floors and lift 70 pounds up to 36-inch-high tables.
• Have basic food preparation and sanitation knowledge.
• Maintain operations for fast-paced ala-carte restaurant
• Actively engage with guests to ensure high levels of service are being provided
• Ensure Organizations standards for preparation and presentation, health department regulations, and cleanliness
• Work closely with all aspects of the Food Service areas to ensure consistency and efficiency
• Ability to step into various kitchen roles to support operations
• Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles both on and off the property.
• Participate in Y-USA Leader certification classes for professional development

REQUIREMENTS/QUALIFICATIONS:

• Have managerial experience in a high-volume Food Service Operation.
• SERV Safe Certification or program completion within 3 months of hire.
• Able to work eight-hour shifts on concrete floors and lift 40 pounds up to 36-inch-high tables.
• Train, Develop, supervise and evaluate employees to ensure maximum productivity is attained, moral is at a high level and excellent customer service is delivered. Monitor scheduling and training for Food Service personnel. Set performance and accountability standards.
• Supervise cold food preparation and presentation for assigned dining rooms.
• Work with Food Service Manager to schedule, train and evaluate seasonal staff.
• Facilitate info between Conference Service, Banquets and Food Service Kitchen staff.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs
• Commitment to diversity, equity, inclusion, and anti-racism is required
• Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
• Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
• Must meet acceptable criminal background check standards
• Bilingual English/Spanish is a plus
• All other duties as assigned

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. 

• Working in a fast-paced kitchen environment
• Standing for long periods
• Working outside in all weather
• Various levels of noise; from none to very loud equipment or music
• Carrying large objects, stooping, kneeling, and bending