Front Office Supervisor

FRONT OFFICE SUPERVISOR 

Lead with a Smile! Front Office Supervisor Wanted for Top Hospitality Company Located in San Rafael, CA. Apply Now!

Enjoy toll bridge and SMART train fare reimbursements—commute with ease!

Who this job will appeal to

A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!

What you will be doing

In this role you will:

• Assign Work And Supervise Team Member Performance In All Front Office Procedures Including, But Not Limited To, Guest Check-In And Check-Out, Lobby Traffic And Flow, Luggage Assistance, Telephone Operator Services And Determining Room Rates And Availability.

• Respond To Guest Inquiries And Resolve Issues And Complaints In A Timely, Friendly And Efficient Manner.

• Support And Assist Team Members In Handling Guest Inquiries And Requests And In Resolving Guest Complaints.

• Schedule, Assign Daily Work, Lead Pre-Shift Meetings, Inform And Train Team Members.

• Monitor, Observe And Assist In Evaluating Team Member Performance.

• Monitor Lobby Traffic And Adjust Staffing Accordingly.

• Anticipate The Guests’ Needs, Change Direction Quickly And Multi-Task.

• Uphold The Highest Standards Of Cleanliness, Sanitation, Safety, And Conduct.

• Ensures Proper Communication Within The Department And Other Departments.

• Enter Room Blocks For The Sales Department On An As Needed Basis.

• Prepare Performance Reports Related To The Front Office Operations As Needed By The Front Office Manager.

Other Job Duties As Required By Management

• Ensure That All Hilton Standards Are Met On A Consistent Basis.

• Ensure That Reward Standards Enrollments Are Met Each Month.

• Minimum 2 Years Hotel Front Desk Experience Required.

• Excellent Computer And People Skills.

• Hilton OnQ Experience Preferred, Not Required.

• Previous Supervisor Experience Preferred, Not Required.

• Must Have Flexible Availability For Am, Pm, Nigh Audit Shifts, Including Weekends And Holidays.

• Basic Reading, Writing And Math Skills.

Requirements

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk , hear and interact with guests.

Able To Stand For Up To 8 Hours, Lift Up To 15Lbs. And Push/Pull Up To 11Lbs. With Or Without Reasonable Accommodations. 

Education & Experience

Bachelor's degree from a four year college or university; or equivalent combination of education and experience.

One to two years in related experience and/or training.

Must have OnQ hotel experience.

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability