Customer Support/Help Desk Support

Yakshna Solutions, Inc., (YSI) is a woman-owned small business enterprise, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality and cost-effective IT business solutions and services.

Our benefits are very competitive that include 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training and professional development assistance.

YSI is seeking a highly qualified Customer Support/Help desk support person to work at HQ in Herndon, VA. who will support the Tax2efile department. We are looking for someone who has a positive demeanor and an upbeat personality.

Responsibilities will include (but not limited to) answering phones, creating tickets, documentation, edits, synthesize various types of inputs, generating administrative reports in EXCEL. The ability to multi-task, while maintaining schedule and managing administrative support. The ideal candidate for this position is resourceful, problem solver and organized.

Required Qualifications:

• Strong skills using software tools, including Microsoft Suite with expertise in Microsoft Word and, Excel, support program management efforts.
• Ability to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence.
• Excellent time management skills detailed oriented and ability to multi-task and prioritize work.
• Excellent communication, business analytical and problem-solving/trouble shooting skills.

Desired:

• Knowledge in tax forms is a plus
• Skills and experience to independently track activities in Microsoft Excel spreadsheets.
• Must exhibit a friendly and outgoing personality to interact with client calls.
• Bilingual: Able to speak Spanish fluently

*Position is not remote. Monday-Friday at the office in Herndon, VA