Retail Supervisor

Who we are

About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role, you'll be joining the Retail team. The Retail team spans across 5 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.

What you'll do

The Showroom Supervisor plays a vital role in supporting the foundation for our showroom business and contributing to the overall success of the team through exceptional organizational, operational, and customer experience actions. Being the face of The Black Tux, Showroom employees have an immediate and direct impact on the success of the business. Our team not only provides an exceptional fitting appointment, they also assist customers through various stages of their event life cycle. From look conception to fruition; aiding in styling, event setup and checkout.  This role supports the showroom’s revenue goals while fostering an environment of collaboration, innovation, and elevated customer service.

• Supervise a team of associates, ensuring they adhere to TBT standards and cultural values.
• Lead by example in delivering an exceptional customer experience, ensuring the team follows.
• Support the TBT Showroom Manager in creating a cohesive and collaborative team culture by identifying and articulating opportunities for improvement.
• Offer ongoing support, guidance, and development opportunities to team members, helping them reach their full potential.
• Provide constructive feedback and coaching to the Showroom Manager in order to foster growth and alignment among the associates.
• Disseminate critical information to the team in partnership with the Showroom Manager.
• Support onboarding and training new hires in the showroom, ensuring they develop expertise in TBT platforms, customer engagement, and product knowledge.
• Cultivate strong, personalized relationships with customers by engaging in active listening and suggesting tailored style choices that align with their preferences.
• Connect these interactions to key performance indicators (KPIs) to drive business goals.
• Professionally and effectively handle escalated customer concerns, ensuring a positive outcome and maintaining customer satisfaction.
• Ensure showroom visual, organizational, and cleanliness standards are consistently maintained.
• Oversees inventory tasks, including supply requests, cycle counts, and damage processing.
• Ensure appointment accuracy and follow up on necessary audits to maintain service integrity.
• Develop an expert-level understanding of TBT platforms, menswear fitting and measuring techniques, and product knowledge to support elevated customer interactions and team training.

Who You Are
You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful. 

• Proven experience in supervising a team, with the ability to motivate, guide, and develop team members
• Highly effective in both written and verbal communication, with a focus on clarity, professionalism, and active listening
• A passion for delivering exceptional customer service, with keen attention to detail and a commitment to exceeding customer expectations
• Self-starter with an entrepreneurial spirit
• Strong ability to build and maintain relationships with customers, peers, and employees through effective communication and follow-through
• Proficiency in Apple products, MS Office Suite, and Google Platforms, with the ability to quickly learn new tools and platforms.
• Strong interpersonal and communication skills with the ability to give and receive feedback effectively
• Experience working in menswear and/or with startup environments is preferred.
• Ability to maintain composure under pressure
• Flexible schedule with the ability to work nights and weekends as necessary

Perks & Benefits 

• Competitive medical, dental, vision, and disability plans
• Option to participate in a  401(k) plan through Betterment
• One Medical membership
• Carrot Family Planning membership
• Health Savings Account with Employer Contributions
• Monthly lunch stipend
• Free snacks & beverages
• Generous paid time off
• Paid time and a half for company-recognized holidays (i.e.Thanksgiving, Christmas Eve, Christmas Day, &  New Year’s Day)
• No Black Friday adjusted hours
• Paid parking & transportation
• Employee engagement & cultural events
• Free Rentals + discounts on garment purchases for you, your partner, and friends & family
• Team member discount on Marke jewelry products
• Annual compensation process

How we work at The Black Tux 

The San Diego, Retail Showroom Associate role is onsite. 

Onsite TBT team members need to be in person working full-time (40 hours per week) from an office, warehouse, or showroom. The reason being is that these roles have a requirement for a physical presence to do their job with customers, team members, or at one of our locations. We host a number of onsite events where all our team members are welcome! 

Compensation
The base hourly range for this position is $22.00- $25.00, compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

Diversity Equity & Inclusion

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all. 

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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