Commercial Lines Account Manager II

Are you a dynamic, results-oriented professional seeking a challenging and rewarding career? If so, this role may be the perfect fit for you!

At HUB, we value education, innovation, and continuous learning, and we’re excited to support you on your career journey.

As a Commercial Lines Account Manager II, you will manage a book of new and renewal accounts by providing professional, courteous service to clients, carrier representatives and business partners. You will work with minimal supervision to support small to moderate sized client relationships. You will work closely with the team (Sales/Account Executive/Account Specialist/Strategic Account Executive) and other HUB personnel on all aspects of client service and marketing.

Your job responsibilities as a Commercial Lines Account Manager II:

• Provide exceptional service with accuracy in processing renewals, endorsements, policies, and audits by agency required timelines
• Ensures timely processing of invoices and client requests
• Work with client/team on gathering marketing data, preserving quotes, client/carrier correspondence and updated client information in agency management system
• Prepares and implements all transactions, paperwork, and internal processing for assigned accounts
• Develop and maintain relationships with carrier representatives and remain educated on carrier appetites
• Advocates for client in the marketing process to obtain the best outcomes for clients by negotiating initial pricing and coverages with carrier underwriters or wholesalers
• Accompanies Sales/Account Executive/Account Specialist/Strategic Account Executive on client visits as required
• Prepares reports, proposals, and comparisons for team as required
• Advanced knowledge of carrier online systems for obtaining quotes, loss runs, billing information, policy documents, etc.
• Primarily responsible for maintaining current receivable status for assigned clients
• Proactive efforts to collect receivables more than 30 days past-due should be undertaken, with each unresolved circumstance documented and reported to Sales Executive and accounting
• Acts as liaison between clients and insurance carriers to resolve service issues
• May be involved in training of new hires
• Identifies opportunities for cross-sell and up-sell
• Refer claim issues regarding client loss or company denial problems to the claims team
• Develop competency in insurance coverages and various offerings from our insurance partners
• Continue to broaden knowledge of the industry with continuing education, learning markets and accessing new ones when necessary for growing a book
• Follows HUB Broker Standards policies/procedures
• Other duties may be assigned

Qualifications:

• Bachelor’s degree or equivalent from four-year college or university preferred
• At least two years of experience related to property and casualty account management preferred
• Experience with Epic or other insurance related software preferred
• Ability to acquire and maintain approved accredited program designation preferred
• An equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualifications
• State property and casualty insurance license, or ability to obtain, required
• Knowledge of insurance agency operations
• Excellent verbal and written communication skills
• Team player with a great attitude, self-motivation and the ability to work in a fast-paced environment
• Strong communication, interpersonal, multi-tasking, and organizational skills
• Must be thorough, detail-oriented and is responsible for working with confidential information
• Ability to accommodate immediate requests, perform under short deadlines and coordinate multiple jobs
• Ability to function independently with minimal supervision

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

We are the perfect fit if you:

• Are seeking a progressive work environment at a rapidly growing organization
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• Are focused on learning and development to enhance your industry knowledge and expertise
• Are a self-starter willing to invest time and energy to learn the technical aspects of our business
• Believe in integrity and building success by developing relationships with others

At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 600+ offices across North America, Canada and Puerto Rico.

What we offer you:

• A rewarding career helping local businesses in the community
• Rewards for top performers
• Medical/dental/vision/life insurance
• Paid Parental Leave
• Health Savings Account
• 401k matching program
• Voluntary insurance options
• Life and Disability Plans
• A work/life balance because that’s important for all of us
• Opportunity to learn from the expertise of your coworkers
• Growth- HUB is growing, and so can your career
• Ability to be part of a motivated, winning team

The expected salary range for this position is $60,000 to $80,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.