Call Center Specialist

JOB ID 21798 – Call Center Specialist

Location:  Cumming, Georgia 30041 – This position is onsite

Pay:  $19.35 depending upon previous related job experience
Must have 5+ years of banking call center to be considered at a higher rate

Type:  Contract to hire
Hiregy benefits available during the contract period: https://rb.gy/1xdi42  
Hiregy associate perks: https://rb.gy/gc4ml9

Schedule:  Every other Saturday required
Monday to Friday: 11:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST

Training schedule:  M-F, 9:00 AM to 6:00 PM EST for (2) weeks

Quantity:  5

Career outlook:  Growing organization with room to advance your career, well established company with excellent benefits package.   Award winning employer.


Job description:

1. Provide professional and timely customer support via inbound/outbound calls and emails, addressing inquiries, complaints, and requests such as balance checks, transfers, and account updates.
2. Follow communication protocols and scripts to ensure consistency and compliance with company procedures.
3. Resolve issues within authority, identify customer needs, and provide effective solutions or alternatives; escalate priority issues when necessary.
4. Route calls appropriately and conduct follow-ups on unresolved matters to ensure complete customer satisfaction.
5. Meet performance goals and participate in ongoing training to stay updated on system changes, processes, and best practices.

Nice to have:

• Bilingual: Spanish/English
• Banking/Financial services
• Call center

Requirements:

• Must have (1) year of customer service with a high level of computer proficiency.
• High school diploma or equivalent.
• Background check required.