Customer Service Intern

Job Overview: USSC is seeking multiple Customer Service Interns to assist with customer service initiatives for the Camp Success Team. The ideal candidate is energetic and motivated, and possesses excellent customer service, communication, interpersonal, and computer skills. They exude professionalism and positivity, are highly organized, detail-oriented, efficient and well-versed in the Microsoft Office Suite and Adobe applications. Proficient verbal, written, and computer skills are a must. This person will be responsible for executing excellent customer service to camper families in a fast-paced environment. Success in this role requires organization, resourcefulness, incredible customer service, total follow-through, and most importantly, an understanding of what has made US Sports Camps successful for the past 50 years: a full commitment to servicing our coaches and customers with an unwavering passion for youth athletics and personal development.

• Part-time, seasonal (30hr/week)
• Paid internship
• Starts on May 27th
• Located at the US Sports Camps Headquarters in San Rafael, CA
• Hybrid role, in-office 3x/week

Qualifications:

• Enrollment as a college/university student/recent grad
• At least one year of customer service experience.
• Proficient computer skills, including Microsoft Office.
• Strong verbal and written communication skills.
• Proactive work style and self-management skills.
• Excellent organization, time-management, and multitasking abilities.
• A passion for athletics and social impact.

Scope of Work:

• Provide outstanding customer service through phone and email communication.
• Assist customers with information, enrollment, and issue resolution.
• Utilize Standard Operating Procedures (SOPs), FAQs, and resources for effective problem-solving.
• Identify and escalate issues for resolution.
• Manage camp waitlists and balance dues.
• Collaborate with other departments.
• Assist with company projects as needed.

Benefits:

• Networking opportunities with industry veterans and high-level leaders within the organization.
• Weekly Lunch & Learns with the organization’s department leadership, with the opportunity to speak in-depth about career trajectories in their desired field.
• Hands-on experience in the Youth Sports field, supporting employees and customers needs in real-time

US Sports Camps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics

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