Operations Analyst

Company Overview

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands. Learn more at healthmonitornetwork.com and follow us on LinkedIn, X, YouTube and Instagram.

Position Overview

We are seeking a motivated Operations Analyst to join our team. In this role, you’ll collaborate with Operations leadership and cross-functional teams to improve efficiency through analyzing data and providing insights that support decision-making and growth in the Physician Network. This opportunity is ideal for recent graduates or entry-level professionals looking to develop analytical skills in a fast-paced environment. The ideal candidate is organized, detail-oriented, and able to manage multiple tasks. As you grow in the role, you’ll take on more projects with increasing responsibility. This is a hybrid position, requiring at least three days in the office per week.

Essential Job Functions

• Utilize data insights to identify opportunities for campaign/network growth and areas requiring follow-up or resolution
• Liaise with cross-functional teams and physician network customers to facilitate the completion of orders
• Create new orders as needed and see through to completion, ensuring accurate data entry and prompt scheduling
• Deliver exceptional customer service by maintaining responsive, professional communication, addressing customer needs and concerns promptly, and building strong, lasting relationships
• Review post-job deliverables to ensure alignment with company policies and adherence to quality standards
• Maintain and update databases by entering accurate information, identifying and correcting data errors, and ensuring data integrity
• Reinforce standard operating procedures (SOPs) through guidance, ongoing monitoring, and consistent promotion of best practices
• Develop concise, actionable reports for Operations & Service leadership
• Proactively identify insights and challenges, communicate them effectively to management, and recommend process improvements to optimize operational efficiency
• Provide knowledgeable support by staying current on company services, escalating complex issues when needed, and assisting with sales, service efforts, and special projects

Qualifications:

• Ability to manage multiple tasks while maintaining attention to detail and meeting deadlines
• Excellent problem-solving skills with a proactive approach
• Eagerness to learn and develop
• Strong verbal and written communication skills
• Ability to work both independently and collaboratively
• Proficiency in Microsoft Office, specifically Excel (pivot tables, VLOOKUP, basic formulas)
• Bachelor’s degree required
• Smart phone required

ADA- Physical Demands Office Position:

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. Employee frequently uses computer keyboard, regularly travels both short and long distances via walking within the work site. The employee must regularly lift and/or move a laptop computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employee views computer monitor frequently. Must be able to lift 10-15 lbs.