Retail Sales Consultant

Position Summary 

A Retail Sales Consultant (RSC) at Prime Communications is a frontline position at one of our AT&T retail stores who interacts directly with customers to generate sales and services that help the customers' needs, and company profit. An RSC is an approachable and customer-centric person that tends to the needs and preferences of the customers, and aids them in finding the AT&T products and services that fit those needs, such as supplying new or upgraded products, data plans, insurance and warranty, accessories, etc. The main goal of an RSC is to create sales with new and existing customers, while also ensuring customer retention with the sales made. 

Job Type: Full-Time 

Salary: Commission-based Pay, $40-50K 

Work Shift: 32 hours/week minimum, 8-hour work shifts plus weekend and holiday availability

Additional benefits such as discounted tuition from Arizona State University after 30+ days of employment.

Responsibilities 

Customer Service: Demonstrate exemplary customer service that is open-minded and understanding of the customer’s needs and wants and provides them with the right products and services that meet those needs and wants. 

Product Proficiency: Demonstrate knowledge and understanding of AT&T products and service offerings, including AT&T phones and other products, data plans, upgrades, accessories, and more. Stay updated on industry trends and technological developments to supply the right information to customers. 

Sales Quota: Have a goal-oriented mindset and set up an efficient work ethic that meets or exceeds sales targets and goals. 

Customer Retention: Build and support strong relationships with new and existing customers to promote retention and positive referrals. Adept in customer interactions and negotiations to ensure a closed deal, and upselling and cross-sell additional products and services to improve customer experience. 

Technical Support: Provide customers with basic technical support, device setup, and troubleshooting, and help customers learn how to use various features, applications, and services on their devices. 

Business Integrity: Process customer transactions accurately and securely and ensure the proper handling of customer data and sensitive information. 

Store Management: Maintain accurate documentation of sales, inventory, and customer interactions. Maintain the store’s environment by keeping it clean, organized and appealing to customers. 

Compliance: Adhere to the company security, policies, and procedures to prevent theft or damage to products or to the store. 

Qualifications 

Must be at least 18 years of age, and proof to legally work. 

High school diploma or equivalent level of education, though higher education or relevant certification may be preferred. 

Prior experience in retail sales, customer service, or a related field is preferred. 

Proficient knowledge of technology and telecommunications, or self-motivation to learn and become proficient in telecommunication. 

Demonstrates effective communication and interpersonal skills, positive attitude with customers, cooperation, and collaboration with team members, and is adaptable and flexible. 

Demonstrates discipline and integrity, a professional work ethic, and works for the betterment of both the customers and the company. 

Adhere to Team Color policy while keeping neat and professional appearance. 

Ability to work a full-time schedule of at least 32 hours a week (8 hours per day) that includes night shifts, weekends, and holidays. 

Ability to independently commute on time to assigned store location, off-site training sessions, and meetings. 

Working Conditions 

Ability to lift 10 pounds, follow protocol and manage the inventory and stocking of products on shelves. 

Ability to stand for prolonged periods of time to provide the best customer service unless otherwise requested under ADA. 

Ability to work in a fast-paced environment with high traffic of customers and be adjustable to working with multiple customers at once. 

Ability to follow and complete instructions assigned by senior leadership and openly communicate with team members to ensure instructions are complete. 

Ability to work under pressure and handle customer concerns and feedback, adapt to fluctuating noise levels and distractions, and be innovative in making decisions and solving problems. 

Ability to resolve conflicts and manage concerns that maintain customer satisfaction and ensure customer retention.