Application Support Specialist Intern

Application Support Specialist Intern

Company Description

The company provides a highly configurable case management platform (myOneFlow) for various industries such as state and local government and higher education. Our platform is easily customizable and adaptable to the needs of each organization. We are partners with top industry leaders such as Atlassian, Monday.com, Microsoft, SAP, and Salesforce and have over 20 years of experience in enterprise consulting with expertise in technical advisory, configuration, data management, integrations, and product development. We prioritize not just amazing software and implementing tools but also driving our clients to utilize them to their maximum potential.

Position Overview

We are seeking a highly motivated and customer-focused Application Support Specialist Intern to join our team. This role is critical to ensuring customer satisfaction by effectively troubleshooting, resolving, and documenting technical issues while enhancing the overall user experience. As a Application Support Specialist, you will collaborate with internal teams to ensure timely resolution of customer tickets, staying up to date with our software's core functionality and new features as they are released.

The ideal candidate is a fast learner, an excellent communicator, and highly organized, with strong problem-solving skills and the ability to work across time zones to address customer needs promptly.

Key Responsibilities

The key measure of success for this role is customer satisfaction in resolving issues in a timely and effective manner.

Qualifications

• Strong problem-solving skills with the ability to analyze and resolve technical issues.
• Proven ability to prioritize and manage multiple milestones and requests simultaneously while maintaining efficiency. Strong time-management skills with the ability to set and meet realistic deadlines for issue resolution.
• Excellent organizational and documentation skills, with attention to detail.
• Good interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders.
• Self-motivated, capable of working independently and managing time effectively. Receptive to constructive feedback and adept at using customer input to improve software or IT service delivery.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and work experience.