Account Resolutions Specialist -Creditors' Rights Group

Carlile Patchen & Murphy LLP, a Columbus, Ohio, law firm seeks a full-time Account Resolution Specialist to join our Creditors’ Rights Group.  This individual will focus on delivering strong customer service during the legal collection process.  A successful individual will be a self-starter, have strong verbal communications and outstanding attention to detail. 

Responsibilities

• Ability to work in a fast-paced environment.
• Provide superior customer service experiences to consumers contacting our office.
• Make outbound calls to contact our accountholders and assist them in resolving their account.
• Answer inbound calls and assist consumers with their account through all areas of the legal process.
• Identify accounts that need follow-up and manage them appropriately.
• Negotiate and create payment arrangements to help the consumer resolve their account.
• Maintain customer files accurately and update them in a timely manner.
• Communicate with management and provide recommendations on account resolution.
• Operate with a sense of urgency.
• Abide by applicable federal and state laws and regulations.
• Complete annual and ongoing compliance trainings in a timely fashion.
• Other duties assigned by manager.

Required Qualifications

• Law firm and/or Creditors’ Rights experience is a plus, it is not necessary.
• Self-motivated.
• Excellent verbal and written communication.
• Organization skills and the ability to prioritize work tasks.
• Ability to communicate professionally and courteously with team and colleagues.
• High School Diploma or equivalent

The firm offers competitive salary and benefits and a great work environment. 

Interested candidates should forward a resume and salary requirements to:

Human Resource Manager 

Carlile Patchen & Murphy LLP 950 Goodale Blvd., Suite 2

Columbus, OH 43212

Email: cpmemployment@cpmlaw.com