Associate, Development

This is a union position.

The Associate is responsible for performing diversified development, writing, administrative, and event functions for the assigned development area(s) in order to ensure an efficient and effective flow of work within the development office.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree or equivalent combination of education and experience required.
• Three years of office administrative or development experience preferred.
• Experience in non-profit educational or cultural organizations desirable.

KNOWLEDGE, SKILLS, ABILITIES:

• Must be technologically proficient with Microsoft Office products, including Word, Outlook, Access, Excel, Project, and Power Point and comfortable with exploring and learning new technologies; demonstrated ability to maintain confidentiality, discretion and to interact well with all levels of staff, community leaders and general public.
• Must have excellent communication, customer service, and organizational skills. Strong attention to detail required.
• Patience, teamwork orientation, and a sense of humor highly desirable.
• Also requires a highly developed customer relations attitude and the ability to prioritize work flow and meet deadlines.
• Raiser’s Edge fundraising software knowledge a plus.
• Occasional evening and weekend work required.

PHYSICAL REQUIREMENTS:

• Work is primarily sedentary in nature; no special demands are required.

PRINCIPAL ACCOUNTABILITIES:

• Maintains and ensures compliance with solicitation, acknowledgement & reporting schedules. This may include coordinating activity with a mail house, preparing and sending mail, ensuring leads are given to telemarketing vendor, preparing & sending email solicitation or other time based production activity.
• Responsible for alerting management to any issues that prevent adherence from expected schedules and for routine reporting tasks to measure performance.
• Writes, proofreads and prepares written material and correspondence of all types; as determined by assigned area but may include acknowledgement letters, grant proposals, grant reports, email, social media posts, donor recognition lists, online gift forms and contracts.
• Must follow assigned protocols for collecting and verifying information used in correspondence.
• Coordinates and manages events; working with other departments to ensure cost-effective; professional and collaborative functions to provide enjoyable experiences for members and donors.
• May include preparing invitation lists, coordination of invitation process and taking RSVPs. Working at events as requested to provide stewardship and cultivation activities, requires occasional evening and weekend work.
• Ensures that all gifts, pledges and grant agreements received by assigned area are delivered to central donor services within 24 hours of receipt in the prescribed manner to ensure both appropriate handling of gifts and excellent donor service. In some instances, also processes said gifts or develops systems to ensure timely gift processing.
• Provides research on donors, prospects, best practices, and the industry as required. Compiles data to provide reporting and information as assigned.
• Responds to general service phone lines and email accounts as assigned.
• Providing prompt and courteous customer service at all times. Understands and can explain and apply rules, regulations, policies, and procedures associated.
• Analyzes situations accurately and adopts appropriate course of action.
• Responsible for ensuring accurate record keeping in Raiser’s Edge Database and other CRM databases, filing systems and other areas of documentation in capacity as assigned.
• Must respect confidentiality of data and ensure ethical standards of the field are followed.
• Keeps information about processes and procedures current and stored in the appropriate location.
• Processes department invoices including the assignment of account numbers and tracking expenses to approved budgets.
• Monitors budgets as assigned and brings to the attention of management any areas of concern.
• Performs special projects and support as needed to meet the goals of the department.
• Accomplishes responsibilities in a timely fashion with a minimum of supervision, and meets established deadlines.