Assistant Account Manager

Position Summary:

The Assistant Account Manager is a vital member of our sales team at Jet International, responsible for enhancing client relationships and supporting the Account Manager in delivering exceptional service. In this role, you will serve as a secondary point of contact for assigned accounts, addressing client inquiries and resolving issues to ensure a high level of client satisfaction.

You will track account performance by monitoring sales metrics and gathering client feedback, contributing to continuous improvement initiatives. Collaboration with internal teams will be key, as you coordinate efforts to ensure the timely delivery of products. Maintaining accurate records in our CRM system is essential, as is processing incoming Requests for Quotations (RFQs) and managing supplier communications.

The Assistant Account Manager must possess strong organizational skills, attention to detail, a customer-focused attitude, and a passion for the aviation industry.

Essential Job Functions:

• Assist in managing client relationships, serving as a secondary point of contact for assigned accounts.
• Support the Account Manager in addressing client inquiries, resolving issues, and ensuring client satisfaction.
• Track account performance, including sales metrics and client feedback, to support continuous improvement.
• Coordinate with internal teams to ensure timely delivery of products and services to clients.
• Maintain accurate records of client interactions, sales activities, and project details in the CRM system.
• Process incoming RFQ’s at the direction of the Account Managers
• Maintain accurate records of client interactions, sales activities, and project details in the CRM system.
• Search for available material and repair capabilities utilizing the various on-line services and by making telephone or email contact with suppliers, then entering the supplier availability data into the database
• Prepare and assist in generating reports on account status, sales performance, and client satisfaction.
• Enter quotations and requirements data into the database
• Update the fields in Master Part records as new information is received and processed
• Process Sales Orders, Purchase Orders and Repair Orders
• Expedite Sales Orders, Purchase Orders and Repair Orders
• Answer phones and distribute incoming communications
• Represent the company and your team effectively and professionally to customers, suppliers, and industry professionals.