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Technical Writing Intern

Manitou Group
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GENERAL ACCOUNTABILITY:

The technical communication Intern will assist with a variety of projects and tasks throughout the department. Reporting to the Technical Communication Manager, the intern will have the opportunity to work directly with multiple team members and outside subject matter experts. The intern will gain experience working with many different technical subjects, as well as using a variety of tools and processes within the Technical Communication Department. The focus of the position is providing experience and learning opportunities to help the intern grow and develop.

 

DUTIES & RESPONSIBILITIES:

  • As directed by the Technical Communication Manager, and Project Managers, provide support and complete work for multiple projects and team members.
  • Assist with the development of content and reviews for operator’s manuals, service manuals, parts manuals, instructions to install, and service bulletins.
  • Learn and assist with the document publishing process, including the engineering change process, document diffusion, and internal updates.
  • Assist with operator’s manual translations into non-English languages.
  • Learn and utilize a content management system (CMS) and the DITA writing standard.
  • Review and support internal processes and standards.

 

EXPERIENCE:

  • Demonstrated skill and interest in technical communication, with a high level of attention to detail.
  • Interest in technical subject matter, including mechanical, electrical, software, and/or other disciplines.

 

EXPERTISE:

  • Experience with and understanding of Adobe Creative Cloud software suite is a plus.
  • Experience with and understanding of Google software suite is a plus.
  • Experience with and understanding of CAD/PIM systems is a plus.
  • Experience with Content Management Systems and coding is a plus.
  • Experience with video and visual instruction is a plus.
  • Experience with AI and translation is a plus.

 

EDUCATION:

  • Working toward a bachelor’s degree in technical communication, business communication, user experience/design, communication, engineering, or a related field.

 

INTERNAL & EXTERNAL CONNECTIONS:

Internal

  • Technical communication team members.
  • Engineering and product development team members.
  • Service, parts, and training support personnel.
  • Legal, marketing, and other subject matter experts.

External

  • Translation, service procedure, and print vendors.

 

PAY RANGE:

  • Base pay will be $18/hour

 

LOCALIZATION AND TRAVEL EXPECTED:

  • This position is located in West Bend, WI.
  • No travel expected.

 

OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.